Jimmy John's — Restaurant in Vienna Charter Township

I recently visited Jimmy John's with high hopes of satisfying my craving for a delicious sandwich. Unfortunately, my experience at this establishment left me utterly disappointed and frustrated. I cannot overlook the fact that they were out of bread—yes, you read that correctly, Jimmy John's was out of bread! How can a sandwich shop run out of its fundamental ingredient?

Upon discovering this shocking news, I approached one of the employees to inquire about the situation. To my surprise, their response was not only unapologetic but also downright rude. It was as if my inconvenience inconvenienced them. Their lack of empathy and professionalism was astounding, and it left me feeling unappreciated as a customer.

As a customer, I expect a certain level of service and quality when visiting any restaurant, especially one that specializes in sandwiches. Running out of bread is simply unacceptable. It demonstrates a severe lack of preparation and an inability to meet the basic demands of their business.

Moreover, the attitude of the employees was a major turn-off. Instead of attempting to rectify the situation or offering any alternative options, they were dismissive and unhelpful. It is disheartening to encounter such apathetic and impolite behavior in a customer service setting.

I understand that mistakes can happen, but the way this situation was handled by the staff at Jimmy John's was truly disappointing. I expected better from a well-known chain that prides itself on fast and fresh sandwiches. Sadly, this experience has left me with a negative impression of the brand.

In conclusion, I would not recommend visiting Jimmy John's if you're looking for a reliable and pleasant sandwich experience. Their inability to maintain a basic inventory of bread, coupled with the rude and unhelpful demeanor of the employees, tarnishes their reputation. Save yourself the frustration and seek out a sandwich shop that takes their business and...

Ordered 2 sandwiches - both were made incorrectly - called the store and they knew right away which order it was. The person on the phone stated their only option was to request that i drive back up for them to correct it . Informed them that as i was on break and could not do so i was laughed at and then told that they would inform the higher manager to do a partial refund - i inquired as to the managers name in case it was not followed up with (it happens) he stated that he could not give out the managers name and if i did not give him my receipt number there is nothing he can do. (they can't look up transactions on orders they already knew at the start?) $40 and change for poor customer service and two wrong subs...

I've ordered 2 days in a row and the first time which was on 9/15 there said 10 minutes for delivery. I call after 45 minutes and ask what's going on and the young woman on the phone said I'm so sorry the delivery driver is just now leaving. Over an hour it took. I live 1.5 miles away. Today I order the same thing for delivery. The lady on the phone said, and I quote, "20-25 minutes and not a minute more" lol 😆 ok. After an hour I call and ask where my food was and she said let me ask where my deliver is. After that she was at my front door in 5 minutes. 0 stars for service and 5...