The food was excellent and the architecture and setting was quite nice. Unfortunately, several issues marred our experience. We were a large group of parents and children visiting Wausau for a sports tournament, and we were excited to enjoy a well-reviewed restaurant with high-end drinks and eats as well as outdoor seating and a children's menu. We called ahead and were assured we would have service for our group. However: Service took quite some time to arrive and take our orders. Our servers were friendly, knowledgeable, and competent. I do not think there were enough for the number of overall patrons, however. It took over an hour and a half from when we arrived to when food arrived. Adults, and of course post-sports children, were hungry and hangry. There is a children's menu. This menu features Kraft Mac 'N Cheese. I understand this is not fancy. My child likes Kraft. What was brought to him was however fancy, not Mac 'N Cheese. He did not like it. We were asked to settle our children down as they cater to an "adult clientele" who did not appreciate their noise. This was at their outdoor seating area, at a restaurant with a children's menu, with children asked to sit quietly for 1.5 hours waiting for their food. Their online menu has a children's menu. The table menu does not. You just have to pull it up yourself to find it. We ordered a side to come with our meal (Truffle Fries) but it never came. We were charged for it nonetheless.
I think this restaurant needs to figure out what it wants to be. I understand it is hard to find enough servers and other workers currently. I also appreciate that the kitchen staff did an excellent job with the food we received, and the drinks were quite good. Some of my issues are certainly fairly minor. But all-together, given the expectations we had from reviews and the menu, the multiple issues we faced as above, and the overall disinterest in serving families despite the website's suggestion, I highly recommend looking elsewhere if you want a timely, friendly, or accurate...
Read moreFor a first time experience Tine & Cellar was good. My sister loves this place and chose this as THE place to go for her birthday. That being said, my experience was not a 5 star... and I have to explain why because you will pay for the experience. We went at night. Coming in the place had an awesome atmosphere but we waited to be seated a few minutes by ourselves--long enough to feel awkward with patrons at the bar looking at us. When a waitress finally came she asked us if we were helped. Both my sister and I wondered why else we would have been standing there. (Not to mention you will pay later to your waiter/ress at your table and the place was not that busy.) She was friendly but then sat us on the other side of a stairwell....which would have been fine if it was during the day and we could see outside. But as it was not, it kicked the atmosphere down for me quite a bit. Knocked a star for both service and atmosphere for this as I could tell there were better and open options. That being said, it didn't seem to affect my sis much and we could have asked for a different table. The tables are also quite small even for 2 people. But I am impressed on how they serve food because they serve in such a way that somehow everything fits while still looking classy. And by everything we mean two appetizers, entrees, and drinks (water and specials). And the servings are not skimpy! The food was quite good. If I would recommend anything please try the truffle fries! I don't want to say what my entree was because it was actually quite good just not excellent to me. Because the food is definitely high end in quality, you pay for it! As my entree and one appetizer wasn't exactly as I had hoped, I had to knock it down one star due to the price I paid. Despite the rather awkward start to the night, our waitress was actually very sweet and gave great service. I do intend to come back and try Tine & Cellar again. I just might ask for a better...
Read moreI came here on a sunday afternoon a couple weeks ago with my boyfriend. The place had some customers, but seemed very slow. We were seated right away, and our server came to greet us. We had only been sitting for a minute or so and didn't know what kind of beer we wanted, so our server brought us some water and gave us time to look.
When he came back, I requested the banana bread stout but unfortunately they were sold out. I said I needed to look at the menu again, and our server walked away. We were not asked about our beer preferences or given any recommendations, which was unfortunate because I barely recognized any of the beers on the menu.
We waited for nearly 15 minutes for our server to come back. We could see him serving a table of 5 ladies sitting in the bar area- getting them drinks, bringing them food, laughing with them, and generally giving amazing service, while we were completely ignored. I can understand that some tables can be needy, since I used to be a server myself and sometimes tables can take a lot of your time. However, my boyfriend and I sat there and watched this other table get amazing service while we were completely ignored. A table near us, who were seated a couple minutes after we were, got their beer and appetizers from another server while we waited for ours to notice us.
Our server finally noticed us as we were walking out, and looked surprised. My boyfriend was nice and left a couple dollars on the table for our waters, but I was really upset. We had been looking forward to trying the menu here and finding some new favorite beer, but our service was terrible while we watched the table not 15 feet from us get everything they needed. I'm still undecided if we will...
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