QDOBA Mexican Eats — Restaurant in Village of Weston

Went to order on the app and it kept declining payment which I thought was odd but decided to go and order in person. They had 1 cook and 2 servers and seemed under staffed for the 4 people in line in front of me.

I began ordering ordering and they told me they were out of chicken but they were making it so we did the other 3 orders for my family first. One order was for nachos which I had assumed would be melted cheese on chips but learned it was exactly the same as a rice bowl with chips on the side. Next few orders went smooth. A new customer came in and they warned them it would be a while until chicken was ready, which was not made clear to me. Once they finished with him I asked how long for the chicken and was told 3 minutes or 5 max. 13 minutes later they lazily start taking chicken off the grill. The cook turns to me and asks if I was waiting for the chicken (thought that should have been communicated to him already)they proceeded to get the chicken and as we complete the last order they offer me a free beverage for my wait (a nice offer but at this point would have been better half an hour earlier).

I get home and we start eating to find the steak was cut in 2 inch by 2 inch squares and was too chewy for my kids to eat and the veggies were so large I think each pepper was only into quarters.

Over all it was poor service getting the food and a poor experience to eat. we had to throw away most of the steak. The chicken was good though.

I would have gotten a different meat if they had told me from the start it was going take that long...

Anyway I noticed that they had no other online pick up orders while I was there and the rewards system seemed to be malfunctioning so I think the issue I had at the start was a system wide issue which I get happens from time to time, but wasn't great on top of everything else. Oh and the soda I wanted for my free drink was out (not a big thing, just...

Edit of my 5-star review:

You're better off going in and ordering because you'll never get your food on time if you order ahead of time. They will prioritize people in the restaurant first. Read below.

I ordered online through the Qdoba website 20 minutes before pickup. When I arrived at the pickup time, the food wasn't ready. No biggie, it happens. 15 minutes pass, and I see the workers helping other people in line, but they don't appear to be starting work on my order yet.

An employee then informed me that it'd take 15 minutes for more chicken to be done. They were already very late making my order, and I wasn't about to stay another 15 minutes to wait for the chicken that they should've had for my order if they made it when they were supposed to rather than helping the people in line like they were ahead of me despite me ordering far ahead of time.

At least the man, who I assume was the manager or shift lead, gave me some free entree coupons. I still wish he had told me 15 minutes earlier that I'd have to stand around waiting that long for the chicken on top of my already 15 minute wait. If so, I would've left and gone elsewhere for my meal way sooner.

Since then, I've had the same thing happen: I stand around and wait until the employees notice I'm there, ask who the mobile order was for, and then start working on it AFTER my pickup time. It's a shame because I used to have nothing but good experiences at...

In the area this afternoon so looked up Qdoba, usually love the place. Got to this location at 11:50am so a bit before lunch rush.

Get to counter and girl is helping 2 people in front of me. No hello, be with you in a minute, nothing. Then she starts making online orders again without saying anything. Finally she looks up at me “What can I get you”? So I order a salad, just in a bowl, with extra chicken. She looks at me like I slapped her.. “We don’t have chicken it’s going to be a while”, so I reply “Ok, I’ll wait”

The manager was cooking the chicken and then walking in back and coming back - starts talking to the girl about said chicken he was grilling (by this time there are 3 people in line waiting for chicken) and the manager says something about “Well they can stand their with their arms crossed (Referring to how I was standing) and then mumbled something else. I guess I missed the memo on how people are supposed to stand in line?

I gave 2 stars because at least the chicken was fresh…

Anyways the customer service is severely lacking at this location, and the manager might want to take some people services training courses. I’ll google the closest Chipotle next time I’m in the area and see if they offer better service.

(And I get how these places are run, I used to be a manager for Qdoba, this wouldn’t fly back when I was in...