Bagel University — Restaurant in Vineland

Ordered 2 breakfast bagel sandwiches online for pickup at 10:37…oddly specific time but whatever that was the option. It’s Sunday morning so I knew it’d be busy so I show up 5-10 mins late. I’m ignored until I step right in front of an employee to ask for my order. He looks around in the back for a minute or two only to tell me they’re out of the bagel I ordered my sandwich on. No big deal but a call would’ve been nice to ask me before I arrived (again, later than I actually ordered it for). He says at least 10 more mins, which tells me they didn’t even start nor look at my order until I arrived. So ultimately I get my order 20 mins later than pickup time. It was a good sandwich but not nearly as loaded with bacon as Tony’s Lunch does it 2 mins down the road. There was 2-3 slices of bacon compared to the 5-6 you get at Tony’s Lunch.

EDIT: Thanks for the snarky reply, Bagel U! I see in your other replies to reviews that skew negative you are similarly snarky and rude. You deflect problems onto the service you use. Perhaps you could find a new service which can give accurate times for pickup through a more finely tuned algorithm. Or if you’re very much behind you have someone sit down for 5 mins and call people to them they’ll need to wait 20-30 mins more. Not a hard issue to solve, there’s plenty of PoS systems that probably work better. Outlaw’s and Julio’s, two other fine establishments, seem to be on point. Maybe inquire there, or ask for tips as to how they seem to meet their...

there's only one pet pee that really gets to me is when you feel that you're racial profile. came across very strongly! THATS the way definitely felt I pulled in front of the bagel University today my family are order of bagels will usually order close to a half a dozen of sandwiches with different varieties we're somewhat regular but today I don't know if I will be returning knowing it's 45 minutes before the place actually closes for the day I went to go and place my order as I went to the door door was shut and locked I stood outside just wondering maybe he'll come to the door and open it knowing that he's seen me at the door, No acknowledgement!!!! So I went to my car sitting there a few minutes calling my family let them know that the bagel University was closed we decide to order elsewhere in that moment and as I pulled out I realized he allowed someone to come in to place their order sitting there in dismays that's not racial profile that I don't know what is? It really made me so angry to know that I stood out there waiting not only by the door which seen me sitting in the car waiting for the possibility that he might open the door and he never did! But he'll open it for someone else that's light and bright I am not Prejudice but for the first time I definitely felt like I was racially profiled my money's green just like everybody else's money .This is the last time I'll be entering in that facility they lost my...

I was in Bagel U 1/8/25. Bagels were undercooked. I called and I talked with several people about it being the second time I received a bagel that was under cooked. They offered me two replacement bagels and I was satisfied with outcome. I chose to get the replacements 1/9/25 I called ahead so I could get in an out in a timely manner and mentioned yesterdays service was extremely slow.

When I returned on the 9th to get my replacement bagels, the counter server approached me and when I got there it was obvious she told the worker from yesterday that I said she moved very slow while waiting on me. She said, " here are your bagels" and said you said I was slow serving yesterday. I said, "yes, you were and she replied to me, "Well you were slow ordering." in a disrespectful tone. This is very unprofessional.

Then the counter girl said to me “if you always have a problem don’t come here.” I said .."always have a problem???

I’ve been coming to Bagel U since 2002, this is the first time I’ve called and complained.

A woman manager came out to talk to me and agreed with her that I ALWAYS complain. I do have special orders sometimes, like crispy bacon or please make sure it’s Swiss (and I will check before I leave) If that’s a ‘problem’ that’s a shame. The woman in charge took my name and number and said the owner would call me. No one called me.

It’s unacceptable to be treated so poorly! To tell a customer to not come...