US Cafe — Restaurant in Vinings

2nd time coming here it’s been a couple of years and you can definitely tell their menu has changed a little bit, health score B-83

Ordered my food at the front counter to go placed order for a Philly cheesesteak no meal option if you want fries that is a separate price.

As I was standing there waiting on my food in the lobby to go there was another lady in front of me that was making a complaint about her wings/flavor and how it was not explained to her when she placed her order instead of the gentleman trying to fix the issue he seemed to be non- chalant and confused about the flavor of her wings??? And they don’t do a 5-piece and how her food was getting cold at the table due to the confusion with her wing order.

However I also asked the same gentleman can you tell me what comes on your Philly steak since it’s not on the menu board he then looks as if he didn’t know and asked the other cashier and he didn’t know either so he had to look up it on the cash register and then he told me, in return I told him my request of what I didn’t want on my Philly..

All in all you had older gentleman on the line cooking that seemed to have worked here for sometime.

Once I received my Philly and fries I then returned to the front counter to get ketchup packets, as I reached my hand inside the condiment container the ketchup packets had some type of sticky sauce on them.

I told the young gentleman that he needed to change out the ketchup packets and it’s not sanitary!! And he proceeded to change them out with new ones out of box but of course as soon as I got to my car even the newer packers had a sticky substance on them.

Over all my fries were hot but they tasted kind of bland my Philly cheesesteak was hot but the bun was hardly toasted and the meat tasted a little bit salty?

I decided to go home and use my own buns I have at home to toast it the way I like and the meat I just put in a pan and add a little bit of pepper and a lil bit of brown sauce seasoning… so I had to recreate my own Philly..

I probably will not patronize this establishment again if so I may come during lunch since I see that is some of the better reviews when it comes to...

Maybe it's just me..... Or maybe based on past reviews I should have ordered a burger.

Needless to say I was not impressed. I went to US Café only because it was a meeting spot for my run group. And it was able to accommodate about 11 of us fine with high top tables. The atmosphere is nothing to write home about, so I won't write about it here either. There are 3 pool tables and some TVs so with enough beer you can be entertained.

I ordered a 10 piece lemon pepper wings. Blah. The wings were quite small so I am glad I got 10. The flavor was blah and watery. I should have taken a picture of the left over grease? and lemon paper seasoning in the bottom of the basket. They were cooked well just not flavorful. I think it was blue cheese that came with it. I love some blue cheese. Dip my finger in and pull out chunks of blue cheese love blue cheese. This was just a watered down version of probably a non brand blue cheese dressing. And not one sliver of a piece of celery. None.

They had about 4 beers on draft and with so many beer selections in the world today they had no real good ones. I had yuengling and that was the best choice.

My group didn't verbalize any complaints but mostly everyone else had burgers.

You have to order your food at the counter and then wait for them to call you. Listen carefully because you can definitely not understand your name as it is called. Hopefully I won't have to go back for...

As a Level 7 Google Local Guide, I revisited this place recently. They seen to be losing the battle of customer service. They seem to be lowering their customer service standards to serve people who expect to be treated like they are accustomed to doing business in places with "No Refunds" signs or places that would have bullet proof glass. Example: I ordered 35 wings and they gave me 3 sauces - specifically, 2 Blue Cheese and 1 Ranch. I requested 1 more Ranch and they said it would cost $0.58. In 15 years of frequenting their establishment, they have never given less than 4 sauces for such a large order. Also, they have never charged for more. But as it seems to me that they have begun to hire more of Popeyes employees, they are starting to offer Popeyes customer service and starting to attract Popeyes clientele. I am no longer interested in driving 45 minutes, past the other wing places to visit my family's favorite. Customer service is too important to my dignity. As far as the wings, when the right cook is in, they are excellent. However, the wrong cook has been in many times when I have visited lately. When that cook is in, the wings are horrible. Check your order before you leave and have them redo them if they are not right. My college age kids opted out a long time ago. I was holding on for nostalgic reasons. Time to let the past go. ...