Bucketheads Beach Grill — Restaurant in Virginia Beach

GOING DOWNHILL FAST! We have tried this place on three separate occasions, and only the first experience was acceptable. The male bartender was attentive, funny, and nice but he must not work there anymore (understandably so). The second time we made the mistake of sitting in the dining room area when it was slightly busy. We sat there for over 20 minutes without being acknowledged even once before we decided to walk out and go across the street. Another table saw us leave and did the same. We unfortunately decided to give them a third chance, because the first time was decent. BIG MISTAKE! We again sat in the dining room, and while it only took 10-15 minutes for someone to greet our table this time, that was just the beginning of a completely TERRIBLE dining experience. Between four of us, we ordered two burgers and two sets of 10 wings. Our server didn't write anything down, then proceeding to mess up our order. She forgot which sauces we wanted on our wings and forgot to even enter one set. We were there for almost TWO HOURS and not by choice. We waited forever for our simple food order to come out, and when it did our burgers were overcooked and the fries were room temperature. In that whole time, we only got refills once, and that was after one of us got up from the table to go ask our server. Our waters were completely empty and even all the ice had melted. We also had to ask for silverware and napkins (she only brought 2 sets for 4 people and no extra napkins or plates even when we ordered 20 wings). There were only two other tables the entire time we were there, otherwise we would have been more understanding of the ridiculous wait times. Even our bills were incorrect when she brought them. This dinner was supposed to be a fun, post-birthday weekend thing, and instead it completely ruined our entire party's night and we will NEVER be going back. There's no chance that this business can last like this. We just can't wait until they go under and hopefully someone who knows how to run a restaurant/bar comes...

We went on a Thurs. The deck is wobbly and warped, a bit scary to walk on. The section we sat in seats about 20, Four 2 tops and the rest bar seats. We sat at a table, two bartenders/waitress for this area. We ordered a coke and tea. Seemed to be mostly regulars hanging around.

The tea glass had red lipstick on the rim. The waitress came back with a styrofoam cup when we asked for a new drink. Almost as though we were rude for asking.

Country fried shrimp were good. After we placed our order for app and said we needed a few more minutes to decide on entrees we waited about 10 minutes until we went up to bar to order, as it didnt seem like she cared to come back.

Paid $1 upgrade for Mac & cheese.... it literally was elbow noodles with shredded cheddar melted on it (probably in the microwave). Our other side was incorrect on our entree. They brought a cup of butter which im assuming should have been mayo but i wouldnt know because the waitress never came back once she dropped our plates off. Had to go to the bar eventually to ask the other bartender for mayo.

the waitress did come come back at one point with a refill in my coke, a new cup... not asking me if i wanted my straw or leaving a new one... and im not even kidding when i say I GOT THE LIPSTICK CUP my boyfriend had!! The lipstick still on it!!!!

We then waited a out 15 minutes for our check after she cleared our plates. Which never arrived so we had to go to the bar again to ask for it and pay.

Both myself and my other half worked in restaurants, by no means would i say we are difficult or needy. I get that you can get busy. But with a 20 seat area half full, i cant understand being neglected. I just ask for clean utensils, cups and plates with an opportunity to ask for...

Pretty horrible tonight. Worst wings I’ve actually ever had in my entire life. I’m not exaggerating. I’ve been a customer for years for bucketheads. Usually, the wings are good. 50 cent Wednesday’s. Steadily, they’ve gone down to absolute trash. The service is god awful. Tonight called in for an order, a huge order, they told me I couldn’t just order wings. I had to get fries to because of such a large order or they wouldn’t make enough money. Seems like an accounting issue. So I ordered wings, and fries for 7 people. Over 100 wings. What I got, was perdue wings from a homeless shelter, cooked in a fryer for about an hour. My side of fries? Exactly 8 fries in a styrofoam container. In California, it’s a felony to waste so much plastic for such a small quantity of fries. I get it. Don’t want me to come again. Great, but now not only am I not going to come, but so will 7 people. 7 different people with different reviews. I’d rather eat a pile of dog feces dipped with salmonella rather than eat here again. At least the dog feces won’t give me as much diarrhea as bucketheads. A dog could give me better customer...