Plaza Azteca Mexican Restaurant · Providence — Restaurant in Virginia Beach

This was an $80 waste of money and time. Terrible food and a manager that appeared to be drunk as he showed absolutely no concern! I'm so sorry that I chose this location. I've had a tasty meal at two of the other locations in the past. Stay away from this one if you value your money or good food. I wish that YELP had a negative number to assign to this place. We ordered 2 large margaritas which were okay...nothing special but okay. We also ordered guacamole which happens to be an all time favorite of mine. This one had no salt, little to no lime and absolutely no flavor. I mentioned it to the waiter who bought me a salt shaker and pieces of a lime to correct it myself. We also ordered their Texas Fajitas with beef, shrimp and chicken. The waiter asked if we wanted the one for couples to share but we wanted to get the full plate for each of us so we opted for the more expensive option of two separate orders. My friend ordered his beef well done with extra seasoning and I ordered mine medium rare with extra seasoning. The plates came with no seasoning and no difference in the preparation. We both spoke to the spoke to the waiter who told us they can't get it right every time and maybe it will be better the next time. I've never heard of this before because we all know if you're disappointed after wasting the first $80 you won't want to come back and give them anymore of your money. I think I received a small strip of chicken and 3 shrimp on this plate with flavorless, tiny, strips of beef. We asked to speak with the manager however, he never showed up. As we exited the restaurant we took the opportunity to complain one more time. The manager had a dazed look as tho he were drunk and we explained that we'd waited for him and why. He showed much less concern than our waiter. There was a waiter named Mike who listened a showed more concern but again nothing was done. Everyone was there because the restaurant had begun to empty out. We arrived there at about 7:00 p.m. on a Saturday night...no where near closing time our plates shouldn't have looked like leftovers. It was awful and looked shabby which is terrible knowing we eat with our eyes as well. I will never return to this restaurant and I wouldn't recommend it to any human being. My friend didn't want to leave a nice tip for this $80 rip off and tho I'm usually a fan of hefty tips I certainly understood. If I had to sum this place up in one word I'd just...

Today was our second time here and will no longer eat here again. The first time we went was right after they opened and thought that the issues were because they had just opened, but after today, that was not the case.

When we arrived it was a little past 1 p.m. and we were asked if a table was ok (for a family of five), which was fine until we sat down and realized that the table was way to small for 5 people. The table rocked every time you moved something on your plate or when you reach for chips.

The second issue we had was with our server, Vences, V. (that's what was on our check). We ordered a Molcajete and asked for a box when the food came out so we could box half of it up and take it home. He said ok. Our server brought out our food, and he forgot the box. Then he made a comment that if he knew we were going to take half home then he could have boxed it. We asked three times for tortillas (that were suppose to come out with my meal) before someone brought them to us and it was a different server.

As we were eating, my husband was not happy with his meal. He ordered the Burrito Deluxe Dinner. He was not happy because it was gross! There was spaghetti sauce on his burrito. I am sure if it was "suppose" to be salsa or what. It was not good. The last issue that we had was with the Nacho Supreme. Which is what my two kids ate. They don't eat jalapenos so I asked for no, jalapenos, but I didn't realize that they were only getting chips, cheese from a can, chicken and lettuce. I would have ordered them something different because it was more of a salad with no flavor.

This is a very nice looking restaurant, very clean and the fresh guacamole is yummy. Other than that, it's not work the money. I can go...

The service was impeccable. Sandra was our server and we never had to look around to ask for extra chips or drinks. She refilled drinks if they were half full and returned within 1 minute with a full glass. Same with the chips. She was very professional and kind and we definitely felt it appropriate to leave an almost 50% tip. The whole staff was wonderful. Food came out hot and very fast especially for how busy it was while we were there.

The inside and outside of the restaurant were kept very clean, which was welcoming. Clean kept restrooms as well which was nice. The seating inside was not jam packed, a reasonable amount of space to be comfortable and not overhear neighboring conversations. The volume of music was not loud and neither were the staff or costumers so it was great for conversation with family. I could hear people talking 3 seats down without them having to yell. Which is impressive because it was Friday night at 9 o clock.

The food was above what we expected when it arrived. It was kept simple, and they don't try to do anything too fancy. The simplicity really complemented the amazing flavors of the food, we were able to taste every aspect of the entrees and it was all so delicious we couldn't stop eating! At the end of the dinner our plates were nearly cleaned and we were beyond stuffed.

All in all, this was really a well rounded dining experience and you can tell the owners, managers, and staff care about the restaurant and the customer eating experience. Inviting and welcoming establishment with amazing food. The price was fair and we were more than pleased with our dinner. We will be coming...