The SnoBall Shop — Restaurant in Virginia Beach

Two stars because my other experiences weren’t horrible but this most recent time was review worthy....and not in a good way. First and foremost they have a phone number that doesn’t work. It tells you to press 5 then says everyone is busy and hangs up. Second, after standing in line for almost an hour I finally get to the window. Only to be cut off my an angry customer who had previously ordered. She was complaining her ice has no flavor. I thought to myself she was probably just being picky. But after getting two of my own, getting in my car, starting to head home I go ahead and taste my ice. Literally tastes like....water. Another bite....same thing. It was so flavorless that not even my tongue changed color. At first I thought I was crazy. So I scooped some of the ice to the side and the entire bottom of the cup was pure white ice. They only put a few drops of the flavoring on the top. Not enough to go an inch past the rim of the cup. This is not normal based on my past experiences at all. Now after paying $5 for just mine I turned around and headed back. After sitting through 3 lights and it almost completely melting....I go back to ask for more flavor because it’s literally just ice...no flavor. It was the attitude I was met with that caused this review. I had seen a different employee give the girl that cut me attitude but I thought it might be a fluke thing. But then a totally different girl who I complained to gave me the same attitude. No one wants to pay $5-$6 for a cup of flavorless ice they can get for free at home. Don’t huff and puff at your customers because the employee that was clearly brand new wasn’t making them properly. Weird how all the ones she made didn’t have any flavor 🤔 Do better! Because now I’ll drive the 35 minutes to...

I've been coming here since they opened under a different name and have met one of the owners, who is awesome. I've been happily ruined, as have my family and everyone else I've introduced to the place, on sno-cones for the rest of my life... nobody else even comes close to the frozen confection perfection (feel free to use that, Snoball Shop) which is served up by these folks every summer. This is proper shaved ice, piled high over the top of your cup and covered by flavors of your choice from an enormous list that takes up an entire window of the shop, and they are inexpensive. An 8 ounce cup with probably another four or five ounces loaded over the rim (and flavored separately from the bottom half so that you never get just a spoonful of ice in the middle) is just $3 even, tax included, and that's their kiddie size. They've also got a rewards program, so you can earn free snoballs just for buying they snoballs you would have bought anyway. There is sometimes a line and you should be prepared for that, but it's worth it and just increases the gratification when they hand us our treats at the window. Despite the occasional wait, I've never once seen anyone looking angry or impatient in line and I get it. It's hard to catch a negative vibe when you're feeling like a kid with a handful of quarters who's waiting for the ice cream man to turn onto his street. My son was four years old when they opened for business, he's nine now, and this has become something of a tradition for us. I hope you enjoy this place as much as much as...

We used to live in Virginia Beach but never got a chance to try the SnoBall Shop until now. We are fans of Hawaiian shave ice, so we were curious how a SnoBall would stack up. I'm happy to say that it lived up to our expectations! The ice is very finely shaven, literally melt in your mouth with no crunchy bits at all. There are a whole lot of flavors to choose from and infinite mix possibilities, but I would highly recommend passionfruit (sometimes known as lilikoi) and honeydew with condensed milk. Their syrups hit the right spot, not overly sweet but rich in flavor. Best of all, the staff are super friendly and patient. We would love to visit again soon, especially when the summer brings heat like it...