Burger King — Restaurant in Virginia

I’ve been going to this Burger King near my home for years now, but lately it’s been going downhill. On the numerous occasions I ordered food from this location, it has recently become subpar at best and absolutely unacceptable at worst.

Whenever I place an order, I have to specify that I prefer a Diet Coke when ordering Coke. They have either given me regular without listening or they never bother to ask what drink I want. Even the managers themselves made this mistake.

Oftentimes, when I specify what kind of sauce I want, it’s either ignored or they give too few ketchup packets for the size of fries or onion rings I order.

This evening was the final straw for me ever visiting this location again.

I went in to redeem a small $6 coupon for their already overpriced food. The assists manager never said “Welcome to Burger King where you rule” nor was she willing to offer items on the Value your Way menu when asked which the best item was. I was not only given 3 small ketchup packets for the medium fries I had, but she never bothered to ask if my order was for here or to go. When I specified I wanted it here she impolitely said “You should let us know next time.”

After I finished I food, I quickly went out to check and see if I left my keys in the car. Right when I did another employee ran out and asked me if I was gonna clear my table in a rather stern and accusatory manner. I said yes and I did. I also asked what time they did breakfast and they just gawked at me like I was speaking another language and asked another employee when. Then they gave me a dirty look and told me when. It was weird to me how they would order another customer around like that but didn’t have any knowledge of the menu items whatsoever. I didn’t like the energy the workplace had either between employees. I worked at Food Lion and we were better.

If you’re gonna go to a Burger King, this is the last one I would ever suggest going to. The one in Kiln Creek and especially by City Center are much better. They don’t have rude staff and...

Been to this one several times, never had a problem until today, when I went to get my usual Bacon King meal, the women asked me what I wanted, I told her Bacon King meal, medium dr pepper, she said okay, drive up. I drove up, and then she started rattling off other meals that wasnt mine. I finally said bacon king meal rudely told me I drove off. I pointed out to her if i drove off why am I at her window? And why was she rattling off food orders if there weren't any cars in front of me or directly behind me? she argued with me for 10 minutes, telling me I was wrong. finally I said to her can we just go ahead and order the food now? She then told me I had to drive back through the drive-thru again. I was upset and drove and parked, went into the store and told her i was complaining to the corporate office about her attitiude she then proceeded to threaten to call the police on me...I work as an IT contractor working in many fast food restaurant chains, and I've seen some bad managers, but never someone as incompetent and lazy as this manager. She was an assistant manager. Do Not go to...

I went to this Burger King in the evening on May 24, 2024 . I received horribly rude service. My elderly mother asked for ketchup because of all the food they should have put in two separate bags and didn't see the ketchup in the bag before she asked for more. The young man said it's in your bag and slammed the window very hard in our face. The manager could tell it was a problem because of the way he slammed the window. He said " Is everything okay " and my mother said" No he slammed the window just because I asked for ketchup . He ignored the complaint and said, " Okay Ma'am do you have everything you need? I interpreted it as he is thinking , get out of my line. My mother said, " Yes but he's rude." Okay Ma'am. The manager and this young man either need training or to find another job. You can tell they are very miserable at their job. The light skin young lady at the payment window is always pleasant and nice. But then you have to meet up with these...