Cafe Asia 2 — Restaurant in Virginia

I have been ordering from this establishment for over two years. I just ordered from them within the last month in a half. I tried to call today to place my order and the guy proceeded to tell me after he reread me my phone number back, that unfortunately he can’t serve me or take my order. Of course this was shocking to me because the way he said it was so unprofessional. I proceeded to ask for what reason and what is the problem. He starts mixing his words up like he couldn’t get it out and then says “well I can’t say let me get my manager”. Of course I agreed because like I stated before me and my family always order from this place and just recently ordered with no issue. So he says to his manager “can I place this order” she says yes and so he gets back on the phone and says well never mind I can take your order. I instantly said “ NO put your manager on the phone because this is crazy and how you handling this is so unprofessional and then for you to continue keep talking and not tell me why you said you couldn’t take my order from the beginning is beyond crazy”. He gets the manager on the line and I proceeded to ask her “Ma’am may I ask what is the problem here, me and my family always order from here with no problem, we just ordered from here a month ago with no problem. Now you telling me where I can’t spend my money and not tell me why”. She begins to say when people place orders here, the waitress have to document under each number that places a take out order. Well it’s showing an order that I ordered in 2023 that I never came to pick up my order. So since that happened they can’t serve me going forward ”. I said well for one I’ve never placed an order with them and never not picked it up and then I just ordered with you all a month ago with no problem and not once did this come up or happen. She proceeds to apologize and stated it must was a mistake and that she can now take my order. I told her “yes please clear whatever that is in your system but no need to take my order because I don’t even feel comfortable with giving you all my money anymore. This was not only embarrassing but unprofessional especially towards a loyal customer”. This place does not have to worry about me or my family eating with...

DEVASTATINGLY BAD EXPERIENCE

We've been customers of Cafe Asia 2 for years. Although the food tends to be bland/Americanized, the miso soup and green tea are good on a chilly day.

Yesterday we went for a late lunch of lamb yaki, sashimi/sushi deluxe, and shrimp fried rice. When our food arrived, my husband bit into a shrimp from the shrimp fried rice and immediately spit it out. "That doesn't taste right." I tried a different shrimp, and concurred. The shrimp was spoiled.

We contacted a manager, who spoke with the kitchen, and they confirmed the shrimp was rotten. She then asked if we would like them to make another shrimp fried rice. "Of course not!"

"Would you like something else?"

"No, thank you. We have an appointment, and frankly, have lost our appetite."

Another manager came out to speak to us. He began by saying he "believed us." He then said he was sorry. He told us he would take the fried rice off the bill. I said, "Of course! In was inedible, so of course, you cannot charge us for that." I then asked how he would make things right. Again, he said he'd take the shrimp fried rice off the bill (he did not seem to understand that that was a given).

I asked for the rest of the meal to be complimentary. He refused. I asked for a reduction of the bill, to make up for the unpleasant experience. He refused.

Not only did Cafe Asia 2 serve us dangerously spoiled shellfish, two managers gravely mishandled the situation. No class whatsoever. In contrast, six months ago, a filet at Frankie Rowlands (Salem) was overcooked. We told the waitress, received another, perfectly-cooked steak, a SINCERE apology from the manager, and a $50 gift card.

We will never return to Cafe Asia 2. I'd advise others not to either, both for their health, and on principle, for how they serve...

Went for my birthday with a few friends of mine. First issue we came across was the prices. The portion sizes compared to the prices were crazy to all of us. Secondly, and the main reason I am writing this review is due to the manager lady being blatantly disrespectful to me. I have celebrated my birthday at this establishment for the past 3 years. I have always brought my own cake when doing so. I have never had an issue with this. I even called the first time I did so. Something changed in someone's mind today however. The lady walked over to my table when I have a cake with candles on it. And right before we were about to sing, she told me that I either need to put the cake away or leave. I was shocked by this because it caught the attention of everyone in the room we were seated in. It was not only embarrassing to myself and my group but just straight up rude. And yes, I get it; their restaurant, their rules. All for that but that doesn't mean I can't write a review expressing the morality of a manager. I can understand a bottled drink or something but I was trying to have a good time with my friends and celebrate the occasion. Will definitely not be returning. I still am asking myself what she wanted to come from this interaction? Did she expect us to buy their overpriced dessert? Because that certainly wasn't going to happen. Thankfully, the wonderful ice-cream shop across the street, Katies; allowed us to finish our celebration. The rest of the night was fun and full of laughter. I really hate that this woman went out of her way to attempt to ruin our evening. I have one thing to say to the owners; please do better with...