Dairy Queen Grill & Chill — Restaurant in Virginia

So this new DQ still has some growing pains. We've been a couple of times now bc who doesn't love DQ soft serve? The first go round was right after they opened and the mobile app wasn't working and we went through the drive through. And it was a mess. Every part of the order was wrong. This time we thought we'd check out the inside. You can place you order easy enough, but any customization make it difficult for them to close the order. And some time they were finally able to figure out how to close the ticket so I could pay. We both ordered the same chicken box with sundae. Only one sundae was plain. And we got the ice cream to make later. The site is still pretty clean since it's a new build. Some of the tables have outlets for you to plug your devices to charge, even USB ports. Basic condiments and napkins are on the tables. Your drink station is self serve after you get your cup. However, I found the selection to be extremely limited in that regard. You had a few choices of soda, like coke, and orange soda. But over half of your choices were greyed out (not able to select). There were no diet selections. There was one sparkling water selection. I feel for that they would have been better to have your basic drink dispenser with your 5 choices than a giant machine and still only 5 choices. But that's me. Our timing was right after they opened for the day, and somehow or fries and chicken were old. They do bring it to your table if you eat in the store. They give you a number to put on your table. When we finished our main course, I went up to have the ice cream made. Here's the thing... The problem from getting the ticket to close, you have to have one of the toppings put on the sundae then it marked plain. Guess what we got. Not ice cream in a cup, but a chocolate sundae. At this point they were getting busy and it was not worth it to get another one. So, even though it does seem like some things might be getting better and I'm sure that many others are having much better experiences for us I will probably pass on this DQ and stay with the one on Warwick. (Apologies...

AWFUL. Didn't mind the long line and expect glitches early on BUT Order was wrong. It was read back to us correctly. To start with NO Orange Julius which was disappointing but ok. We ordered 2 chili dogs with mustard ketchup and onions and chili dogs are 2 for 5.00. We ordered 1 chili dog with cheese. We ordered 2 drinks. What we GOT: Neither drink had a single cube of ice. We got only two chili dogs which had cheese and ketchup. So they were not right and only two. They gave us the two drinks for free not the two chili dogs for $5. We were charged $5 each. The third one did not appear on the receipt despite the order taker including it when she read back the order. The worst thing...no way to fix it. The line was still out to 17. The phone number on the receipt was for corporate which was closed. The phone number on the website was disabled. Finally, we were told at checkout to go to the site at the bottom of the receipt to fill out a survey for a free small blizzard The link only opens the main site with no other link to any survey. It will be a good while before...

I came in tonight to get my favorite dessert after a long day of work— an oreo blizzard. It was taking a little longer than normal, so I tried to ask one of the workers, I believe a her name was Justina, but she was too busy yelling at her staff to pay any attention to all of the people who have been waiting so long on their orders… I would have walked out if I hadn’t already paid. The staff here is usually really great, and the blizzards are almost always perfect. When I finally got her attention, she apologized for the wait, and finished making my blizzard… while rolling her eyes and head! So RUDE! And on top of that, my blizzard was barely even blended! I won’t be back...