Elderberry's — Restaurant in Virginia

I have visited this restaurant since it opened as a treat for myself. I loved supporting local business as well as the fact they invested some training in young people who were good workers. I have not been able to get there since they changed locations. but not since it changed locations.

I was excited to go. But sadly, it will probably be my last visit. This is absolutely NOT the same elderberry’s. The prices are incredibly deceptive, listing all Of your bread options, just as the old one did with no notation that there were extra charges. I bought the exact same meal I always have bought that was close to $13, which is a bit of an expense for me. I went onutikize my $40 gift card and when asking how to utilize it, I was rudely informed of it doesn’t slide we do t take it??? So I slide it after picking up the machine to figure out where to slide it and it was declined. I told her it has $40 on it. She lady was rude and I interested and said essentially too bad. I was not given the option to slide it again. The gal taking my order seemed to be about 12 years old understandable had to ask for help with every little bit of the order. Only the full price of the items were noted on the screen. When I asked for a receipt, I was told I would get it later. My meal jumped to almost $19!!! I was charged extra for a wheat tortulla. My bill was close to $18 and I asked why it was so much more expensive. The rude lady looked at me and rudely replied that they were new owners but had not changed the prices. And she blamed the other elderberry’s for the gift card not working. and things have not been raised and the card should work and if not it’s not her concern. I have edited this to note that the smoothie was watered down sifnicith and the wrap was 1/2 of what it used to be. So please don’t expect these people that I guess bough the name of Elserberrys to be what you are used to. It’s no longer a place I will splurge. It’s a place I will avoid. This place may carry the same name, but certainly not the same friendly local business I wanted to support and...

Every time I've been to Elderberry's I've loved it until this time. A little background - I have celiac disease, which means I HAVE to eat gluten free. It's not some lifestyle choice I choose to make, it's how I have to eat otherwise I get VERY sick. Today (03/17/2023) I ordered my normal GF wrap and a GF brownie as I have many times before at this location. I ate my wrap and brownie and everything was fine until it wasn't. The brownie is not GF, it is the same brand as the GF brownie but it is not GF. Yes, it is my fault that I didn't double check the ingredients or the package but its their fault for selling something that they didn't check twice. When I went back to the location to explain how dangerous it is to sell something as GF that isn't the staff wasn't understanding. They weren't grasping the seriousness that can come from a situation like this. I don't blame them for not understanding since they are high schoolers (even the manager) and if I didn't have celiac I wouldn't know the seriousness but it needs to be addressed. If I had severe celiac disease I would be in the hospital right now, luckily I don't so I will just be sick for a couple of days.

I just have to say that I don't believe putting high schoolers in a managers position is a smart move for Elderberry's. My issue wasn't resolved. My concerns weren't heard. I paid $6.14 for two GF brownies (one for today and one for the weekend), ate one which now cost me half a day of work since I had to leave early due to me now being sick. No refund was issued or even offered. All I heard was "sorry". At that point I just left because it was obviously just going in one ear and out of the other for them.

Final comments. Elderberry's owners, you must educate your staff and make sure that they are purchasing/selling the correct products and not selling it under false descriptions. Further more if I was a different kind of person you would be getting a lot more than just a...

I would give 0 stars if I could. I used to love this place under original ownership. As a friend remarked, "They are not nice but used to be." I got take out several times during the pandemic. Oftentimes my food was not prepared as specified ( i.e., sour cream put all over the meal when "on the side" was selected), and several times I had to throw away chicken that was undercooked or hard and inedible. The food is very expensive as well. So, I stopped going except for an occasional smoothie. Occasional, because now you can only order one large size for $8 to $9. So, two months ago I tried to buy 2 smoothies using a $10 gift card. I was told because of new ownership the system change wouldn't allow me to use it and I should email the owner at the address they provided. After two emails went unanswered I went by the store. A girl took my contact info for the owner. No response. I called and left a message at the store. No response. Finally, I went by the store again. The same girl offered again to take my contact info for the owner. I said no because I had been ignored for 2 months and wanted to speak to a manager. She refused and walked away, turning on the blender. That was the icing on the cake. They take people's money then refuse to provide a service or a refund. Others have had the same...