George Washington FSU

Chick Fil A is my favorite fast food restaurant. I’ve worked in one before as a Shift Team Lead for 2 years and I never stopped coming because I love the food and the establishment. However, my experience in this location seems to be somewhat consistently not the best. I’ve came here about 5 times just within the last month after moving to this area. 3 out of those 5 times were not good and let me explain those 3 events. 1st - I ordered a spicy deluxe “meal” and I was rung up individual entrees (sandwich, fries and a SMALL drink). Before I paid, I double checked and validated with the cashier and asked her if she charged me a meal and not individual ones because what I’m seeing on the screen of her register was individual items being inputted. The cashier said yes so I trusted her. After I paid and the receipt was given to me, the receipt did show that I was not charged a meal. I know it’s a small difference in terms of $ but I just wished that the cashier was trained better. The second event was when I ordered a meal and a chicken salad wrap through the drive thru. Now I should’ve checked my bag when I got it but I didn’t because it was late in the evening and I was ready to just go home. But when I got home, my wrap was missing and when I called to speak to someone about it, the person told me that I could come back, pick it up, knock on the front door (it was past 10pm) so that he could give to me. I didn’t want to come back because I’m wasting gas and time at that point. I wish a shift lead could have refunded me. The third event was today and I came to pick up a regular spicy chicken sandwich through the drive thru. The person on the headset said that I couldn’t do that because it was 1020 (breakfast is served until 1030) and they’re only serving breakfast. I’m willing to wait in my car or something and willing to pay the higher priced lunch items. When I pulled up to the window to inquire only (didn’t order anything due to dissatisfaction of service), Connie, the shif lead at the time said that Saturdays are busy and the kitchen is already stacked with breakfast only. Now, my experience with other Chick Fil As is not the case. I could order a regular lunch item and also where I worked at before, we were allowed to do it just as long we let the paying, loyal customer that the wait time could be longer. I’ve worked and helped my fellow Cfa kitchen workers before to keep the line moving and I know for a fact that those hard working workers in the back could whip up a regular lunch item. Due to the consistent, unpleasant experiences I’ve had with this location, I hope that this serves as a training and a customer service tool.