Hardee’s — Restaurant in Virginia

I haven’t been in this particular Hardee’s in a very long time, probably 5 to 7 years. After going in I remembered why. First off, the people cutting through the parking lot to get to Chic Fillet will almost kill you. I see there’s some speed bumps added but trust me, that’s not the answer. I went in and made my order, a chicken biscuit combo with a sweet tea (which they were out of, not just doesn’t have any made, actually “out of” sweet tea) and a two pack of blue berry biscuits which took almost 12 minutes to get. In my wait I watched three people who got incorrect orders try to deal with a young lady behind the counter, who told one customer who went outside to his car to eat that what he brought back in wasn’t what she gave him. What did she think he did, went outside to the car and made biscuits to bring back in just to claim she messed it up, just for fun? He talked to a manager immediately who actually was helpful.. then a gentleman who made an order and wanted sweet tea, wasn’t informed there wasn’t any, so of course he came back to ask for some that she “then said” they didn’t have so he followed up with, “why didn’t you say that after I ordered it” and also wanted his other cup for his wife which she says he didn’t order but was on receipt he had. All the while listening to someone’s child, who evidently worked there, stand in the line where people are trying to order, try to get one woman’s attention behind the counter by saying here name 500 times and NO ONE acknowledged him.. then “My order” finally shows up and it’s on a tray even though I said “to go”. I put my food in my hands and went out to eat in my truck.. The “chicken” in my chicken biscuit was burnt, the hash browns were under cooked and mush and the two blue berry biscuits were so hard around the edges that you could only eat the middles out of them. I threw away 75% of my uneditable food. Hardee’s, if you care ANYTHING about this establishment and the people who spend $12 on your food, please go in that place and do something with it. Train, leadership, customer service, something.. But I can assure you, I won’t be...

I am writing to formally express my dissatisfaction with my recent experience at your restaurant. I ordered a #10 chicken sandwich via the drive-thru, but I was mistakenly given a Nashville chicken sandwich. When I returned to the store to notify the staff, the cashier apologized for the error and they made a new sandwich for me. However, the cook responded loudly from the kitchen that he had “just taken some out.”

After returning to my car and taking a bite of the sandwich, I found the bread to be stale and difficult to bite through. Furthermore, I was disappointed by the overall cleanliness of the restaurant. There was a child around six or seven years old running unattended near the drink machine, playing with it and spilling beverages everywhere. I assume the child belonged to someone who worked there, as there were no other customers present.

The manager seemed to have an attitude and did not offer an apology. The staff appeared to be on edge, and the environment was not warm or friendly. After I asked for a refund, they gave me $6.25 back but did not offer to make things right or take any further steps.

Hopefully, there will be some positive changes, as I probably will not visit that location again.

I hope you will take this feedback seriously and address these issues to improve both food quality and restaurant safety for your customers. I look forward to your response regarding how this matter will...

I gave 2 stars because the food was fresh and it tasted good.. but the service is lacking hard.. we went there yesterday (2/12/23) and ate in.. we got to the front and looked at the menu.. there were 2 employees standing at 2 registers.. we didn’t know which person to go to to order.. the employee wearing a Scooby Doo t-shirt and a headset looked at us and said “Well I’m waiting on you” with this unnecessary hostile tone.. So we ordered and I asked for no tomatoes or ketchup on the Frisco burger as I am allergic to tomatoes.. she put the order in and I saw on the screen where it said our order and saw that it didn’t have no ketchup in the specifications.. I asked her if she could please make sure there was no ketchup on the sandwich and she said “uh well that burger doesn’t come with ketchup but I’ll tell him (the cook I’m assuming) not to put ketchup on it.. she told him and he said something to her I couldn’t hear.. she answered back to him “I know we don’t have ketchup I don’t know”.. and all the while she’s loudly complaining about another employee who was apparently absent that day.. I just felt like she had a horrible attitude and didn’t represent the company well.. I was not once rude to her and did not deserve that level of animosity.. please be better at treating people how you’d like...