Joe's Out — Restaurant in Virginia

Normally, I’m a fan of both Joe’s Inn and Joe’s Out in Bon Air — they’ve long been reliable neighborhood staples. However, my most recent visit to Joe’s Out left me genuinely disappointed.

I ordered a cheesesteak and explicitly requested no tomato and no mayo. What I received instead was a sandwich slathered with mayo and included tomato. While I understand mistakes happen, I returned the sandwich and asked for a corrected version, Driving back to Joe's from my home. Unfortunately, the replacement raised additional concerns. Compared to the original, the size disparity was almost comical — think Gilligan and the Skipper.

With Duke’s Mayo currently running it's Hot Tomato Summer, but customers should never have to double down to avoid unwanted ingredients, especially when requests are clear.

Out of curiosity and hunger, I went across the street to Jersey Mike’s and purchased a Regular Cheesesteak, the difference in quality and portion was clear. Photos included for comparison. An offer of a dessert item was accepted, I thank Joe's for that but by the time I was able to return back home, original order 5PM final home return 6:35, the appetizer ordered was cold.

Joe’s Out usually delivers solid food and service, but this experience missed the mark on accuracy, portion consistency, and recovery.

I hope this was an exception, not...

I called in a simple order for one spaghetti at 4 p.m. for them to have ready at 4:30 p.m. I walked in at 4:45 and it still wasn't ready!! I was told that the order ticket was lost. I stand around for 10 minutes waiting for my $14 spaghetti. I paid with two gift cards, then I'm told if I'm going to use a credit card for the rest I have to pay more, there's a 2.99 % fee for credit cards... I'm paying $14 for spaghetti and you're telling me because I'm using a credit card I have to pay more money! I understand transactions cost money... but I'm paying $14 for spaghetti... this place is unorganized and never ever on time and usually the order is wrong. I asked for cesear dressing with my salad I got French. How many mistakes can you make on one order?will not...

Joe’s Out is connected to Joe’s In. Due to my schedule and my time in Richmond to see my son and his family, I’m always heading to Joe’s Out to grab amazing food and of course their fabulous Ice Cream! 9 out of 10 times I’m greeted by Austin, the young man that always smiles and provides you with great conversation and service. I can honestly say that I have never had better food and service from an establishment that caters to those of us that want to get hot tasty take out than Joe’s Out! P.S. Their new Hot Chocolate ice cream is...