Marco's Pizza — Restaurant in Virginia

Being from an area where Marco's was popular, it was very nice to see them pop up less than two miles from us. Last night, we ordered pizza to help our son's 3rd grade class at Clover Hill Elementary School. It was, unfortunately, the second time this location had forgotten our drink, and also made my sub hot when it was supposed to be cold. The delivery driver apologized profusely and was determined he make things right, even though it was school night and they were incredibly busy! He gave me his business card that was also a coupon for a free large 1-topping pizza then went to collect my drink and new cold sub. While he was gone, I noticed the name on the card read "Harry Ragsdale" and underneath it said "Owner". I was pleasantly surprised, and a bit shocked, that the owner was that much involved. When he returned, I told him how appreciative I was at what an active role he was taking, especially on one of the busiest nights, how thankful I was that he went and came back to correct my order. He was all smiles, apologetic and appreciative to hear me say those things. He wasn't even rushing to leave, which made me feel like he was actually sincere, and not just going through through the motions. This was such a nice thing for anyone, let alone the owner, to do on such a busy night. We'll definitely be sticking...

Arguably ONE of (not many) the best pizza places on this side of Hull Street. Biggest bang for your buck, major rewards for continued service on their website that puts Vocelli's to shame, especially since Vocellis acts like they're a premium and all of their products are 3$ to 5$ extra when pizza these days are getting more expensive to begin with. I admittedly like Vocellis sometimes more, maybe even cuz of their appetizers, but it never sticks because Marcos is just all around a better deal. Even the "family owned" Maglios Pizza from Hancock Village, while authentic to NYC in dough and cheese cannot manage to stay as consistent as Marcos has been to me. It feels odd to say, but I've come to recognize a lot of Marco's employees at this location and I feel you should know how appreciated you are, because this stuff wouldn't be half as good...

I am writing to express my disappointment with my recent order. The delivery took over an hour, and when the pizza arrived, it was cold and unappetizing.

When I called to inquire, I was told that the original driver had been injured and a second driver completed the delivery. While I understand that unexpected circumstances can arise, no offer was made to re-deliver or replace the order. Unfortunately, the pizza did not taste good and did not meet the quality I expect.

I hope you will take this feedback seriously and consider improving both the quality of your food upon delivery and the way customer concerns are handled. PS they offered store credit instead...