Moe's Southwest Grill — Restaurant in Virginia

We ordered two bowls for takeout around 7:15 pm following a long work day and a trip to the gym. We ordered via the Moe's website when we started cooling down at the gym. Tipped 28%. We went to the restaurant, got our order on time, and drove all the way home only to find that instead of double protein on both bowls, there was none! I tried calling the restaurant and the gentleman pretended to have extremely broken English (to get me to just hang up and go away). I say pretended because I ended up having to to drive all the way back to the restaurant... Wasting my time AND my gas! I showed them the receipt and the incorrect order and they immediately fixed it, but the guy automatically became really fluent all of a sudden and just tried to throw chips and queso at me to get me to be quiet. I ended up not getting to bed that night until 11pm. I get up at 4 for work so this was a huge waste of my time on a very tight schedule which is what annoyed me the most.. you can't get your time back.

The food we DID get was very good as usual, but the process of getting it was not worth the effort. I will say, if you do choose to go to this location, go in person. Do not...

Ordered delivery through their app and kept waiting and waiting 40 minutes went by with no change so I called. They said it was there for pick up. I explained I ordered delivery on the app. They said the ticket says somebody will pick it up. I said yes it’s someone you guys call for door dash. They said we don’t do anything this just says pick up. They basically kept going around saying it’s ready for pick up. Then I get the text message saying it will be delivered so I’m sure they waited till press the button or whatever they have to do when I called. They could’ve just told me that I got my order an hour and a half after I ordered it. At least the order was correct but I don’t like being blamed for something or being told it’s something else (when the order clearly says deliver). Surprised they even picked up the phone. One time I did the order delivery on app and never got my drinks. Called and the manager said he would refund. Never got the refund called back they put me on hold and then hung up the phone. Called back multiple times and no one answered. Gave up after...

I got to admit I go to Moe's for one reason. Is there stacks. I know you can get it at taco Bell but it's not the same. If you have an opportunity to get Moe's get the stack. It has swiftly become one of my favorite items to eat. I say that because I'm always on the go and it is a different go to food than a burrito, but it holds more food. This picture is a stock photo because mine was gone. Moe's offers a variety of options to create your stack. They can make them pretty filling that's usually the only thing you need but you have the option to have free chips as well. Also what I like is the online ordering option. In this time of pandemic online ordering has become my thing. Please try the stack customize to your taste. Also, they have good customer service. I'm very big on customer service. It may sound crazy but if the experience is good it seems to make the food taste better. So try it out and try a few other items. But my go to at Moe's...