Penn Station East Coast Subs — Restaurant in Virginia

This review is strictly is strictly based on this one visit at this one location. Food was good as always but overall 1 Star (see yelp for pictures as proof). I was The only customer in there when I ordered A sandwich and fries. They dropped the fries in the deep fryer. An obvious employee that was off, or a friend of an employee came into the restaurant, set down his Chick-fil-A bag at a table, walked behind the counter, and took the fries they cooked when I placed My order. He proceeded to sit in the middle of Penn Station and eat his Chick-fil-A and my fries as I got my sandwich and had to wait on my fries to be recooked. I’m not mad about the other restaurant food as I used to work in a restaurant and understand getting tired of the same food, still unprofessional though. All that would have gotten three stars, but wait, there’s more...... About halfway through eating a DIFFERENT person (again either employee that was off or friend of the employees) walked IN the store then BEHIND the counter with no shoes OR SHIRT on. Literally someone behind the counter in just pajama pants while everyone was laughing at him. I’m debating on sending the pictures to the Virginia Health Department. That’s what brought it...

Ordered online. Got my food 15 minutes after the online eta. The girl behind the counter had no sense of urgency when she had plenty of sandwiches to top. She did all sorts of nonsense instead of making sandwiches. Then finally she finished making my sandwich and wrapped it up, mind you the only thing in my order was the sub, and preceded to do something else instead of turning around and handing me my sandwich. So my sub sitting wrapped and ready to go just sat there while she did other things. Then i eat half which was delicious and stuffed full of meat. However i get home and eat the other half and theres hardly any meat on the second half. So we cannot even spread the meat properly. This was basically the only place i eat out and now after my last 2 experiences i doubt ill eat here. Despite the delectable taste of the food the service and abilities of those behind the counter lack even the basic competence...

I went into this shop next to Home Depot on 10/13 at 11:35 am and can I just say they have the worst customer service I have seen in a while. The first guy working the register looked at us when we walked in and instead of greeting just turned and went about his business. We had lots of questions since this was our first and last time coming here and he seemed annoyed at me asking just a couple simple questions. The other worker in the back was nice and even went above to bring a drink out to us when we were waiting. If the first guy is a manager then I would give him some customer service training and give him a rundown of what customer service should be. I was suggested by someone to come here and I will never be back and I will tell everyone the type of experience I had here today. Just a terrible experience. Hopefully the food is good but I almost don’t care how good it is because of how we felt...