Starbucks Coffee Company — Restaurant in Virginia

It is not the fault of the Staff that this happens. There must be a decision on the part of upper management as to what your priority is: Online orders or car accidents. Your drive through customers must come first. Asking a customer at this particular location to wait for an item by pulling up to the door and staying there for any amount of time is dangerous because that vehicle alone then becomes an obstacle to three directions of traffic inside the parking lot. In addition, because of the added danger of waiting, the customer who has been asked by Staff to wait has already paid for their item, and even tipped, only to become the object of horn blowing, obstruction and redirection of flow, which means taking a different route out of the parking lot, more time, another street, another light. Last year, I had to leave the location after having paid for my items without them to avoid being late for work. It took me a year to return to this location hoping things had changed. They haven't. I was asked to wait again for a regular menu item and was almost struck by a large delivery vehicle, the vehicle in the Starbucks line, and an SUV entering the parking lot from Rte 17. There is simply nowhere to go. It is a safety issue that I cannot conceive that you have not resolved and is tantamount to fraud when you ask someone to choose between what they have paid for and what they will not receive because you have asked them to choose between their personal safety and property damage versus the money they spent on an item. I wonder how many customers you have made money from in...

Ordered a mobile order, that must of not gone thru so when I got to the microphone Amy says yeah that just came thru thirty seconds ago next time you need to give us the 5-7 minutes to prepare your order I said okay no problem sorry, it literally took 6 minutes for me to even get to the window from the speaker upon approach Amy comes to the window with an unwarranted bad attitude once again saying they make mobile orders the order they come in and I’m just going to have to wait extremely rude tone as the staff behind her in the window gawk like I was being lectured by my parent for breaking a window or something. Don’t know if this lady was having a bad day but she should look for another day job and not treat the customers like they are making her job harder when her job is in fact to serve the public and MAKE COFFEE. You would make a customer who is already there wait even longer for your own spite.. I told her she could just cancel the order she gave me a dirty look, didn’t say a word or acknowledge my request and walked off. I would of been perfectly content with waiting had she not addressed me with such a rude and...

Went through the drive-through this morning. I ordered two drinks and then I let the barista know I wanted to use stars for a free bakery item. When I pulled up to the window, she let me know my total would be $9 (which makes sense for two handcrafted drinks), and she scanned my phone. While I was waiting for my drinks, I checked my receipt on my phone and noticed I'd been charged over $12?! I asked the barista why the total was so high and she said "oh, were you supposed to be charged something else?" I let her know that, yes, I was supposed to get the bakery item for free because I redeemed stars. All she said was "Well you didn't remind me at the window so have a good day." I'm unsure why the total changed, why she didn't apologize for the mistake, or why she didn't offer me a refund for the bakery item. However, I'll be choosing to go to a different Starbucks that's more competent...