Starbucks — Restaurant in Virginia

Today 4/27 I went to get drinks for my wife and my in law we went inside (before lunch time) and taking the order was smooth. However we ended up waiting 15 minutes before I had to go up to the counter and ask for help. Someone then looked at me acknowledged then ignored me. It wasn't until someone had come off break that someone actually tried to help.

I politely stated that we had been there a while and our drinks weren't made and asked to cancel the order and to refund me. The person then checked their label maker and noticed that no labels had been made and it had been jammed. They mentioned, we can make your drinks, and I politely declined and simply wanted my money back so I could go take care of other things.

They kept insisting to make the drinks, and I didn't want to make a scene as they rushed to make them. The drinks were haphazardly made. The cortado didn't taste balanced as it should be, and overall the experience was pretty poor.

It is not acceptable to decline a customer who asks for a refund due to issues on your side of things. A customer should also not feel pressured to accept something they clearly decline before it was even made.

There wasn't anything offered, there were no apologies, and it was just like an "oops my bad". If Starbucks wants people going into the stores then stop treating in store customers second rate in comparison to the drive thru. Had we gone through the drive thru this wouldn't have happened. We went in stores because I was potentially going to buy a bag of ground coffee, but I'll buy it elsewhere.

Lastly, if I ask for a refund before my order is made due to issues on your end. Give me my refund; this isn't a negotiation and don't hold my money ransom.

Also, before I get the automated response from the owner, I did reach out to customer support after this. At least the people on the...

Went in today to pick up my mobile order. I’ve been going here for two years and it’s never been great but I didn’t feel like spending time to leave a review. Well today they didn’t have the sandwich I was able to mobile order online and when I went to the register to exchange it the lady had a language barrier and was trying to make me pay for the exchange even though I already paid for the sandwich they didn’t give me.

Worse is that multiple male staff members had ridiculously long hair and beards that weren’t in a hair net and just looked super unkempt. Its just a matter of time before I get one of their hairs in my food or drink. As I was waiting for my exchanged food I also saw a female staff member itch her hair profusely then go right back to making the drinks without washing her hands.

I’m pretty grossed out and I hope this Starbucks cleans up its act and either hires new people or enforces...

Starbucks have food and drinks pre-designed so your experience with people working there becomes your perception of that place. I have been coming to this place for past few days. My kids go to a camp close by, for this week, so I drop him and spend 2 hours or so here. Today when I went to refill my coffee I was told that when you go outside and come back inside that doesn't count as refill. My laptop, ipad etc everything was plugged in, so I didn't go out, not even for a phone call. I mentioned that. Then I asked why would you think I am coming from outside. I was told that "I saw you walk in". This bothered me. Not only that she was wrong and there was no apology, but she kinda insinuated that I lied. I am sorry that spending $10 everyday at your place is not good enough for you and that you have to be this cheap for a coffee refill, which being a gold star member, I actually...