Starbucks — Restaurant in Virginia

This location was newly innovated just a month ago, and it seem they change the whole staff team. Before complaining about our last experience, i love the new look of the store as well as the new team with great service and drinks. Yesterday night we visited at 8:30pm, a barista guy took our orders nicely with 5 drinks, 2 of them are special instructions of 2 venti matcha lattes 10 scoops matcha powders no foam. However, the person made our drinks was a different girl, she messed up the drinks. I adjust the recipe because I want it stronger taste and especially to avoid barista filling up the cup with quarter of it already foam (this happen often in many different locations). The girl brought the drinks out, quarter of 2 cups were foam, the color were very light green, but we just ask her about the foam. Didn’t know if our question make her uncomfortable or not because her response was pretty rude. She made excuse that latte shaking up should have foam, of course we know that, but she didn’t know she doesn’t have to put it in the cup :D. Then we didn’t ask to remake, we just asked her to add more milk or simply fill the gap with ice. I guess she felt offensive or something so she show attitude on her face then walk away and told the guy to remake it. The total 5 drinks we ordered, 2 of them the guy remade it perfectly , the rest were plain, coffees were water down, other grande matcha were unflavored. We have had many bad drinks in Starbucks, usually we just silently accept it and call it a bad luck day, but we rather have bad drink than terrible attitude. Quote from the barista girl, the guy tryna give her advice and she answered “I...

i work next door at european wax center and i mobile order from this location quite literally five days a week sometimes even more since i’m obsessed with the strawberry açaí lemonade and those marshmallow dream bars. sometimes i’ll switch it up and order a cheese danish or a chai tea (either iced or hot depending on my mood) and i order bagels with cream cheese. i am very particular with my cravings and i absolutely love the staff here! most of them know me by name since i order the same stuff constantly. i’m typically really shy so i mobile order but the baristas here make me feel so comfortable and i’ve finally gotten out of my shell and started going in there to order rather than ordering off of my phone. i feel so welcomed by everybody and some of them will even strike up a conversation with me if it’s not busy and i love that type of customer service! i’m big on customer service and if you want great customer service then come here because i assure you that you will receive just that. i refuse to go to any other starbucks location because of how great this one is and i live all the way in stafford where there’s two starbucks locations that are accessible to me but i only want to come here because the others are not the same. thank you all for all that you do! keep up...

Blonde girl rolled her eyes on me, when I asked to call the manager.

They firstly told me no manager is on site (which was a lie) and they can not proceed with a refund (which was not true either), that I placed via mobile order for the item they were out of stock. They did tell me I can choose other item, but since my item cost more than possible replacement - I asked for a refund.

Firstly they told me to do it from the app, which did not have this option. I asked for manager, they told me she is not there and tI could call call customer service, because they can not do refund in a store.

I asked to give me a number but both ladies turned away from me, like they didn’t hear me. I had to insist for manager to be called, blonde girl rolled her eyes and finally called her. She was able to proceed with a refund in a store in a...