BurgerFi — Restaurant in Virginia

An impromptu visit led us to have lunch here, on a hot summer Wednesday afternoon.

Never having been here before, after studying the menu for a moment, my husband and I made our choices. My husband chose the bacon cheeseburger combo, with the burger wrapped in lettuce/hold the bun, the cry fry, which is a combination of onion rings and french fries, and a regular fountain drink. I ordered the two chicken sliders and an ice water, with plans to eat some of his fries.

It was 20 minutes before we got our food, and at the time we ordered, we were the only people in there, with the exception of one other person. Soon after we arrived, a couple of people came in with to-go orders, and a few others had ordered at the counter and sat down. People with to-go orders, were leaving with their food, and we still had not received ours. When our food finally came, it was very hot! However, we immediately noticed that my husband did not get his cry fry, and instead had only received an order of regular fries. He went up to the counter and tried to explain to them that he did not receive the onion rings with the fries. It seemed like there was a communication issue, and after going back-and-forth for a couple of minutes, they told him they would bring out a cry fry to the table. Several minutes later, we received the fry and onion rings (the cry fry). In the meantime, we noticed that even though we paid for the burger to be wrapped in lettuce, which was a small up charge, they did not wrap it in lettuce, and instead put it on a regular bun. This means that they got neither the burger nor the side order correct. At this point, we had been here for more than 30 minutes, and I told him to just let it go, considering how long it took to get the food, and then the replacement on the fries.

The food itself was hit-or-miss. My chicken sliders were quite good. My husband found the burger just okay, and didn’t like neither the fries nor rings. I thought the fries were decent, but I wasn’t a fan of the onion rings either.

Food was expensive for essentially a fast food restaurant with counter service. Service was lacking severely, considering they got most of our order incorrect, and were very slow, prioritizing fulfilling orders for people who were getting food to go, when people who were dining in, still had yet to get their food.

Given the slow service, incorrect orders, and prices, we've decided to take a hard pass on returning. With plenty of other options in the area, it's easy to...

So good I didn't even take a picture.

I visited Burger Fi many years ago; the last time I came to this location was about five years ago, and I'm not sure why I stopped coming. I'm sure it had something to do with the food or service; however, if April is a season of renewal and rebirth, this place hit all those things for me.

I decided to pop in because it has been a while since I've been there. When I walked in, the place was moderately sized, which could or (not) be a good sign on a Friday night. When I approached the counter, I was greeted by Edith, who was pleasant and eager to serve.

I inquired about the Wagyu burger, and she gave me a favorable opinion, seeking that I was still indecisive about that choice she suggested another burger that may satisfy my tastebuds. I engaged with the staff and got various opinions (sort of like an impromptu exit poll for sorts) from Luana and Yolani between my selected bacon cheeseburger and the waygu.

This is where the magic happened! Yolani was impressive with her precision of cooking and attention to detail. I mentioned to Luana and Edith I'd like the burger that used to have an egg on it (since I didn't see it on the menu, but I did see the egg, which meant I could add it on for an additional cost). My only ask was to cook not overcook the egg yoke, as the warm, rich center brings a different level of decadence to the burger.

The burger was beyond seasoned and flavorful. The cheese melted perfectly, and the perfectly cooked egg with a runny yoke.

The fries were hot and thick enough to provide the perfect pillowy soft interior protected by a crunch exterior.

If I had to find a critique, the soda machine needed to be improved; they were out of several syrups, so the selection of drinks was limited even though the machine offered seemingly endless possibilities.

This meal is a redemption story. Edith, Luana, and Yolani were excellent, and the meal was worth the...

I've been to Burger Fi before but this one is really bad. I paid $19 for a Breakfast Burger, the Fry/Onion Rings side, and a soft drink.

The burger tasted worse than a McDonald's McGriddle with cheese, which is like $3.29. It was lukewarm and the cheese wasn't even fully melted. The egg was clearly microwaved or prepackaged. It tasted like fake food. Definitely not "all natural."

The onion rings were also undercooked. I couldn't bite through them because the onion tasted almost raw, like I was biting into an actual onion. The fries were also a little stale, like they'd been prewarmed.

And to top it off, the shake machine was busted, and the soft drink was missing what I normally get.

As for my sister's experience, the New York style hot dog was so greasy that she had to use 10 napkins to dab it away and when she bit into it, she had to take casing out of her mouth, like they hadn't properly removed the hot dog from its packaging.

We all bit out lips and ate the food but as soon as we left the store, we all agreed that the food was disgusting.

Also, the tip machine makes it very hard to not tip anything. The options are 15%, 20%, and 25% and you have to press the red to not tip (which isn't made clear, especially by the cashier who tells you to pick button by motioning to the 15%-25% line). Why am I tipping for fast food? Especially food that's already obscenely overpriced. Now I have to pay the cashier $5 for the luxury of getting stale food at my table?

Very disappointed. I guess they got their 4.1 stars a few years back and are now just coasting on that review to dupe people into thinking they sell good food....