Baskin-Robbins — Restaurant in Virginia

Our family of five decided to give this place a chance and skip Brusters. Staff were not pleasant at all. We bought five sundae's and each had different sized portions. No consistency at all. Out of all the young ladies working, only 1 was nice. The others asked what we'd like, then rolled their eyes and began to make our order. Hot fudge was piled on 1 side of our sundae. We'll be going to Brusters where the staff and price is absolutely amazing! May I suggest sending your staff to a customer service class or be present to observe how rude they are to your customers. By the way, if you'd like to address the young ladies, we visited Friday, June 27th at 6:45pm. $7 for a 2 tiny scoops of ice cream...

A word on the cake was spelled incorrectly for my daughter’s “going away to college party”. The color of the cake was wrong. Everyone at the party laughed at it. This is the 2nd time I ordered a cake here and both were wrong. The1st one was actually dropped and not repaired when I picked it up. I was offered 50% off my next cake(for this order) when I said I would NOT be back, how about 50% off this messed up cake. Was told that was unheard off that the most that could be discounted was 20%. But was just offered 50% next order?! Manager was starting to get an attitude and was losing patience with me. Don’t go here unless you’re getting a...

I am extremely disappointed by the service we received tonight. We have been customers of this location for a fee years and had met the owner a super nice lady. Today wasn't what we expected. First, the girls were not at all personable and not eager to work apparently. Second, we ordered two scoop sundays and what we got was barely the amount of one scoop. By the time I wanted to take a picture of the second scoop inside the store it was almost non existent! If this is how you are riping people off by charging almost $7 for a two scoop sunday this I absolutely unacceptable. Your business will go down fast, ...