Starbucks — Restaurant in Virginia

I recently experienced a series of negative encounters at at this specific Starbucks. Initially, there were issues with the oven affecting the food's quality, leading me to give a 1-star Google review. To my surprise, during a recent visit, a staff member asked me an unsettling question: "Why are you here?" She also mentioned my low rating on Google.

Frustrated by this harassment, especially after contacting corporate about the oven problem a week earlier, I found myself at a loss for words. However, I must acknowledge that corporate intervention made a positive impact. A new manager, displaying professionalism and a cheerful customer service attitude, arrived the day after my complaint.

Despite this positive change, the recent encounter with Katherine prompted me to consider driving 5 miles in the opposite direction to avoid further issues. I appreciate the corporate team's responsiveness and positive actions to address concerns. . Customer satisfaction is crucial for businesses, and it's in their best interest to address concerns promptly. Reaching out to the corporate office again is to ensure my feedback is heard and that improvements...

Quite a shame to see the direction new management is taking in treating their staff, which is apparent by some of the coddling responses to the negative reviews on here. I admit I laughed out loud at reading a complaint below by a guy who was left speechless when an employee actually stood up for themselves in the face of what sounds like harassment. I use to come to this Starbucks almost daily as it was close by and run by some of the best people in the customer service industry I have ever had the pleasure of knowing, Ryan and Katherine. I’d recommend all my customers to them when lunch time came because I knew they’d be taken care of and even enjoy some great conversations to uplift their day. Needless to say that won't be happening anymore. I hope corporate sees this and takes a long look at how their priorities affect public perception. As a fellow service industry professional, sometimes you can’t please everyone, and sometimes,...

This is the hands down worst starbucks I've been to. The barista is the most surly and unpleasant woman I've ever been unfortunate enough to interact with, and this is the third time the place hasn't had what I came in to order. I'm not ordering outrageous things either, I asked for a banana strawberry smoothie, no bananas. I asked for a decaf iced coffee instead, they hadn't made any and wouldn't be able to make some for a minute. Which was the same story I got the last two times I had tried to order decaf coffee. And the cherry was that the surly barista moves at such a glacial pace that I had to wait in a ten minute line (there were two of us) for all this pleasantly delivered disappointment....