Subway — Restaurant in Virginia

First of all, when I walked in, this was after 12pm, close to 1 on 11/25/2023. The young Latina/Hispanic woman was looking at all of the customers as if she had an issue. That was the first problem. She kept looking at us in a disgusted manner. That made me very uncomfortable. The second problem was how the sandwich was being made. If I ask for more toppings, you supposed to add plentiful or a decent amount, not bare minimum or nothing. I asked for more for a reason… evidently I wasn’t satisfied with what was already placed on the sandwich. Yes I walked out because I didn’t appreciate the fact that I had to keep asking for more of everything when I’ve been to this subway before and never had issues. I learned that it depends on who’s working there that day. I came back in to get another sandwich, the young African-American woman looked at me mad crazy. Yes I’m back. Y’all act like y’all seen the final boss walk back in… which I am that, been that and will always be that. Anyway, an older, fairly large man of Caucasian decent, told me that I can’t get another sandwich because I didn’t want the first one. You ain’t make the sandwich so why are you pressed like a First Sunday outfit??? Lol. He came off mad crazy for what, we will never know but he ain’t got no pull to talk like that. You’re older than me sir, you should know to stay in your lane. Stay at the register wisea$$. I didn’t appreciate that. I spoke with a manager who corrected the issue though. I’ve worked in customer service for 5 years, unless a customer has used derogatory language and threatening words, you can’t refuse to provide a service to them. If you don’t want to work in that line of work, pick up a trade or invest in an education or pick q different career because customers don’t deserve to be treated in that kind of manner. Be...

I fully understand that finding an open "Subway" restaurant, close to where we're driving on I95, on Easter Sunday , might possibly be difficult.  Yet there it was when I searched my terribly smart phone. The location was Emporia, Va.

When we entered, I noticed it was really uncomfortably cold in the place. I quickly forgot about myself when I saw three girls

They were holding their easily acquired cold arms. And yet, they were able to smile at us and greet us with a smile. I was quite impressed with their professionalism. There's no way I could have been smiling if I were in their position. I said "Aren't you cold"? They nodded yes, and both uncomfortably glanced to their right. AHA !!!  A man was sitting there reading the paper. Gee...he was dressed comfortably. His bare arms weren't showing like the staff. I mouthed "Is he the magager"?

They nodded yes. I wanted to see if he's as kind and congenial with his actual customers. I moved around and was directly in his view. He did not look up. No glance. Nada.

On a professional level... regardless of whatever may be happening in your professional or personal life, there is absolutely no excuse for not treating a customer OR your staff  (male, female, young, or old) in a friendly and kind manner. What I witnessed was thoughtless and unkind.

The cherry on the cake: Your salad had tired lettuce. BIG...

I go in here quite a bit,well today I've had enough,if they don't know you personally you do not get the same service! There's and older lady with a mustache that's always making comments on how much vegetables I get on my sub,like "how you gonna eat that?" Well today she's the one that made my sub today and while she chatted to the person behind me that she obviously knew she said "whatchu want on this,come on!" Like rushing me,then when she half made it and struggled to close it,it all fell apart and she just wrapped it up to make it look like it was ok,THEN the manager checks me out and every time never makes eye contact or has any customer service at all until she ALSO sees someone she knows,I watch and pay attention to everything bc I too used to work for Subway,I also get food for my patient and his wife too so a loss of 3 customers they...