Subway — Restaurant in Virginia

This Subway location is the best that I have stumbled upon. I have a Subway in my hometown and rarely visit; the employees are mostly teenagers. Enough said. My food was prepared by Mr. Rubel (Roo-bell). It was hot, prepared exactly as I asked, and served with a smile. The parking area was easy in and out, with no problems getting around this small strip of businesses. The bathrooms were spotless on the day I visited. The restaurant was clean with no trash, dirt, or dust anywhere. The tables were all wiped down with chairs pushed in. All emplyees were working hard, going about their duties and preparing for the day. It was early, between eight and ten in the morning. I was welcomed, pleasantly served, and thanked for patronizing this Subway by Mr. Rubel. After I left and got in my vehicle I decided to get a few pics and write a review because the service cleanliness and quality of food here were exceptional. I thought maybe I dreamed the whole encounter. Nope. I went back inside and Mr. Rubel was interacting with another customer. He was so pleasant and accommodating that I realized I had stumbled across a true Gem. I will stop here...

I am a regular customer. As of today, you lost a customer. I watched a young employee with gloves touching the lettuce, went to the refrig to restock peppers and then take my sandwich out of the toaster. I asked him was he was going to change his gloves. Gloves changed. He started digging in the lettuce by assuming that is what I want. I stated spinach. Spinach dropped on the counter and put it in my sandwich. When I said something about the sanitation. He said I was having a bad day. I explained you dont practice healthly sanitization and dont tell me how I feel. Will not get another dime since I am having a bad...

Ridiculously low level of customer service wanted a advertised sandwich with the chicken subbed out for a different same value chicken. Was told that would be extra and they can’t make me the same sandwich when I told them how about I make a custom sandwich. She gave me a look like I was stupid. unbelievable customer treatment. I also heard them saying, then make the sandwich without the extra items, and that the only thing that can be subbed out is vegetables which are technically free.

Do yourself a favor and don’t eat at this location. These people...