Office Depot — Local services in Huntington

I wanted to take the time to recognize an amazing employee named Ashley! She has honestly been a huge help from the first day I came to Office Depot. I have also heard the same sentiments from people I know personally she has provided assistance to. From my experience, Ashley is the most personable, professional, and sincere person amongst her team members. No matter what is going on around her Ashley keeps a positive mood, it can be busy, her coworkers can be lacking in support or their positivity and Ashley perseveres! The first time I went to Office Depot for help I stood in line and an elder caucasian male by the name Mike was at the register, when he looked at me his face became grim and I was uncomfortable to approach the register to share with him the reason for my visit. I explained to him that I was there to print flyers because I was instructed by someone I work with that we have them printed here. He told me that they did not print flyers and I asked if he was sure because the person who instructed me to come, gave me the impression that they come all the time to have this completed without any trouble . He told me no, listed other items they print and turned away from me... literally walked away from the counter. Good thing I had sense to inquire with another employee, on the verge of tears I explained to Ashley what I needed help with and that Mike refused to assisted me, she apologized for her team member and helped me on the spot with the flyers. I was in disbelief that Mike had been blatantly dishonest and I'm not understanding why to this day; however, he was not discrete at all in making it obvious which customers he was willing to help, very discriminatory, not only in who he chose to help but the demeanor he chose to for each guests also, instead of just treating everyone the same was very uncomfortable for me to witness. I also called today and Reina answered the phone, she said "uhm a lot" prior to responding to my questions and was not very helpful in finding a solution to help me. I like to call prior to coming in for printing because I understand sometimes staff can be busy, unfortunately, Ashley is not there today, so the energy is certainly different. Reina was responding to me in a manner which was obvious that she just wanted me to get off the phone. I did call back and was assisted by Isaiah, now I have not worked with him in person but I think I have seen him before, now he was professional and realistic. I appreciate that and he was not trying to steer me away from getting what I needed done with Office Depot as Mike and Reina had made it so obviously put without verbally articulating. Thank you Isaiah and though I have not experienced working with you in person as I have with Ashley, I appreciate you offering and look forward to working with you in the future. Please keep in mind that not being able to have something done for a customer is not a good reason for a negative review, it's always your own attitude you consciously choose to present for...

I had a horrible experience picking up an order and management needs to retrain their staff, specifically the AM shift. I had business cards made online and selected the option to pick them up from the pick up station. I received an email at 10:46am that my order was ready for pick up and to head to the Online Order Station to pick it up. I arrived at 11:20am and my order was not at the pick up area. A lady working asked me what I needed help with and I let her know I was picking up my order, but couldn’t find it at the pick up station. She proceeded to ask me several questions about my order, I gave her my full name and said I can provide the order number if necessary. She then told me the order was probably still behind the counter because another staff was ringing up guests and didn’t put it in the pick up station. I understood that and asked if she could check behind the counter, which she did not. She said “you received the email saying your order is ready for pick up because we marked it complete but that doesn’t mean it’s actually ready.” I asked why don’t they wait to mark orders complete until they’re actually ready for pick up and she said because the staff isn’t trained that way. She said her colleague marked the order complete because she wanted to remove the task from the system. She then wrote down my name and said if I have anymore orders placed she’s going to request they all be held behind the counter…why?? I’m a property manager and what she said makes no sense to me. All they need to do is place the order in the pick up station or don’t mark it complete until it’s actually ready. I don’t know the lady’s name who “assisted” me, but she was very combative and argumentative when all she had to do was grab my order from behind the counter. She started an argument for no...

Went into the store on July 11 2020 to help my elderly mother complete her fingerprints for the census application. The computer had to be shut down 4 times in the middle of doing the fingerprints. We were told by the young lady assisting us that the screen kept going blank. The young lady asked for assistance from almost everyone in the store and no one could help. Which was fine we were patient but the person that stood out the most was Dawn. I guess she’s supposed to be the Supervisor or Manager. No, she is R-U-D-E. A young man came over trying to assist us and Dawn told him “we got it get back over there and unload my truck”. All to tell us there is nothing else to do but shut it down because this is not their machine. After the 5th time we were able to complete the fingerprints and take the photo. We were just given a general card and told to wait for an email. I called today and spoke with Dawn and she still was R-U-D-E. I asked “Does the machine give some type of confirmation that the fingerprints were submitted“. I repeated my question 3 times to her, 3 different ways. She continued to tell me “That is not our machine, we don’t know” in a very hostile tone. This lady needs to be demoted until she completes some training in Customer Service, Leadership, and...