Subway — Restaurant in Virginia

Decided against my better judgement to get Subway for lunch. Had to try 3 different times, 3 different ways (website on phone, website on computer, downloading app) to get the order to go through. Shouldn't have to download the app just to place an order. Finally, after 30 minutes get my order to go through and head to the store as it's supposed to be ready at 11:30. Get to the store shortly after 11:30 and it's not ready. They ask if I've placed an order, so I show them my order screen where it says the order has been received just to be told that they have no order. I am then told to wait until they help everyone in line which took about ten minutes. Once they're through with the line I'm told they have no order in the system so there must be an issue with my payment, I check my bank and the payment has been taken out of my account. I show the cashier and she said, "Oh well, there's nothing we can do". I don't understand why I was told to wait 10 minutes just to be told there was nothing that could be done, that was information that could've allowed me to leave in time to get food before my break was over. So, I wasted my whole hour lunch break placing my order and waiting at the restaurant just to be told oh well and to contact my bank for a refund. How is this acceptable? Why is there no customer service line to get in touch with Subway when issues such as this arise??! Subway has become a bottom of the barrel establishment that screws over their customers any chance they get, and this is extremely frustrating. I wish I could say this is the first time this has taken place but unfortunately it is not. Guess it's time to leave Subway in the past like many other patrons over the years. Thanks for wasting my time for the last time. Edit- And now the website won't work enough to submit a customer service feedback form, the dissatisfaction with Subway is...

I recently dined at the Subway in Ashburn and had a fantastic experience. The food was incredibly fresh, which immediately caught my attention. The staff members were exceptionally friendly and polite, creating a welcoming atmosphere. The overall environment of the restaurant was truly delightful, adding to the positive dining experience.

I opted for a sandwich and was impressed by the well-mannered service I received. The staff took the time to inquire about my preferences and made sure to accommodate them. Notably, there were two attentive Asian ladies who stood out for their exceptional customer service. I was pleased to observe their attention to detail, as they changed the gloves for each customer, ensuring a hygienic dining experience.

As for the sandwich itself, it was a true highlight. The ingredients were undoubtedly fresh, contributing to the overall deliciousness of the meal. The sandwich was expertly crafted, reflecting the care and skill put into its preparation.

Without a doubt, I wholeheartedly recommend this Subway branch in Ashburn. The combination of delectable food and exceptional service makes it a standout choice. If you're looking for the best and top-notch service, this Subway is definitely...

I recently visited the Subway, and I had a disappointing experience with the staff. As soon as I entered, I was greeted with indifference. The staff seemed disinterested in assisting customers and were chatting amongst themselves, making me feel like I was an inconvenience.

When I finally got their attention and started to customize my sandwich, the employee seemed irritated and impatient with my choices. They made snide remarks about my selection of toppings, which left me feeling uncomfortable and embarrassed.

To make matters worse, when it was time to pay, the cashier mishandled my payment, causing a delay and not even offering an apology for the inconvenience.

The lack of professionalism and basic courtesy from the staff was evident throughout my visit. It's disheartening to see such a lack of customer service in a popular chain like Subway. I will think twice before returning to this location and hope that management takes the necessary steps to improve their staff's attitude and...