Tropical Smoothie Cafe — Restaurant in Virginia

They used have these really nice girls that worked the register. But on Tuesday, July 16th at 230pm. They had this new girl who I've seen the past two days, because I usually go everyday after work. This girl had a horrible attitude, said things like "I got it" or "Yeah", When i was putting in my order and paying. When I got my smoothie I said thanks and her reply again was "yeah". Smh. So as I'm leaving I open the door and for some reason the door only opens like half way. The door stopped suddenly and knocked my smoothie out of my hand. I went back inside and I heard her tell some other employee to make my smoothie while I was one back in-line, but that I was going to have to pay for it. I clearly heard her and I think that was her intention. So I had my card out and waiting to get the same exact smoothie. I paid 16$ for bad service and one drinkable...

What a horrible place. First, the girl at the counter is extremely unfriendly. Then there was a new lady who was trying her best to fill my order, and the girl from the counter was yelling at her and treating her like crap. Then, they knew I was waiting for two DoorDash orders. Instead of handing them to me, they put it on the shelf. One order was not complete, which is my fault because heaven forbid I assume they’re going to get the order right so I ended up having to come back to get the smoothie that went with the bag they put on the shelf. They also handed me six smoothies in a flimsy carrier and no bag so that was fun to have to carry. Overall, a terrible experience and a terrible customer service girl. To top it off now I’m gonna get penalized for both orders being...

The smoothies are good. I don’t normally come to Tropical Smoothie but they have a good selection of food, smoothies and bowls. I just didn’t like the reaction of the cashier when taking my order. I came in to redeem a free smoothie. I was trying to show her the QR code, however she didn’t even let me finish speaking and was like don’t scan the QR code. And she kept repeating herself , I felt like she was talking to me like I was a child. I wasn’t even going to scan the QR code and my phone wasn’t even near the scanner at all. I just wished her situational awareness was a little better. Also, it was my second time in Tropical Smoothie so I didn’t know how the QR code thing worked so I was trying to ask her how I can redeem it, but she never let me...