Thai Peppers — Restaurant in Virginia

The food is VERY good which is why I've continued to come back here after MANY experiences with the wait staff that were less than good.

My girlfriend and I were scheduled to have dinner here 8/3/2023 but a unscheduled family emergency cancelled our plans so I ordered take out instead.

My girlfriend was able to temporarily have her situation handled so texted me to ask if we could still meet for dinner. I told her I had already ordered but agreed to meet her. When I got there she had told the wait staff that my to go order should be plated so we could eat together.

Nobody came to our table. Nobody asked if we wanted anything to drink. Nobody gave us silverware. We sat their awkwardly until our food arrived. The food did NOT arrive with customary water or silverware. The person who dropped our food off indicated that they would get water and silverware but they did NOT. We sat for 5 minutes watching our food get cold. Admittedly I walked to the bar area to get the attention of the wait staff a little frustrated.

I asked for silverware and was greeted coldly with a "She (her coworker) was going to bring it with your water!" I let her know that we'd been waiting for quite a while and that our food was sitting there getting cold. I also expressed my frustration that we weren't given drinks or silverware before our food arrived. As I walked away, the person who I had addressed said, "Well, YOU ordered on..." and stopped. I walked back up to the counter and said, "Excuse me, What was that?" and she said "Nothing."

I was a little bit of a "Karen", admittedly, but it was because I was worried about my girlfriend's situation, and that every time I come here, I'm treated rudely. I hate that customer service has gone out the window and that when you attempt to raise a concern, that the folks that work in the service industry attempt to BEAT you instead of address your concern, and deal with you as their customer. This has happened too many times for me to come back now. I will miss the yumminess.

Perhaps you can deal with bad customer service because of how good the food is,...

Take this as a warning before going here. The portions are small. The ingredients are not very good quality and the service is very lackluster. And they seem to think that using whatever vegetables are the cheapest can be thrown into their food... Not traditional to say the least...

We went here on Sunday August 14th at around 5:00 p.m. for dinner with two adults and three kids, before going to see the imagine dragons show at the jiffy lube live venue.

The only example I'll give is my drunken noodle dish... Take this across all the menu items as we ordered a variety...bill was $138 for two adults and three kids.. before tip...

So it's not like we didn't spend some money and order more food than we should have needed to... So we thought... ... Entree's are the portion size of an appetizer, the ingredients were not traditional nor acceptable... They had a few slices of red and green pepper and some onion and then to my surprise as the pile of noodles shrunk... I found romaine lettuce thrown in to fluff up the bottom of the bowl. There were not a lot of noodles nor chicken. Not a whole lot of flavor either...

I don't know what the people in bristow think is good thai... but having been to Thailand and lived in Northern Virginia, New York and other places, this is not good Thai food. For the prices they charge the shrinkflation of the portion size is too evident.

The entrees were served in what basically would be considered a soup bowl. The appetizers were all very small, and just not very much thought or execution with anything that we ordered. I would say skip this place if there's something else you can get to. And I really am not trying to be over critical.

It's just between the slow disorganized service and the lack of quality and the small portion size, I think this review is just honest. A lot of restaurants are coming to an end at some point sooner than later, as people wake up and recognize that the cost of dining out for what you get now is just not worth it, if you know how to even...

Thai Pepper Restaurant Owner! I am writing to express my extreme disappointment regarding a recent experience at your Bristow location. I ordered mango sticky rice for takeout, and upon receiving it, I was shocked to find that the mango was clearly not freshly cut, as I was informed over the phone. The quality was far below what I would expect and it raised serious concerns about food safety and potential health risks for my children, who were luckily spared from consuming it. I understand that mistakes happen, but the blatant misrepresentation regarding the freshness of the ingredients is unacceptable. Providing customers with inaccurate information regarding food preparation undermines trust and could have had severe consequences. My primary concern is the potential for foodborne illness. I hope you will address this issue immediately, reviewing your food preparation and customer service protocols to prevent similar incidents in the future. While I understand that profitability is important, I believe prioritizing customer health and safety should always be paramount. I hope you will take this feedback seriously and implement the necessary changes to ensure your customers receive the quality and honesty they deserve. I will not be returning to your restaurant. I encourage others to exercise caution and be aware of this incident.

PEOPLE...