Sorry for the length, just want to share our experience because knowledge is power and someone else can make their decision based on the information that I'm sharing.

I want to start this by saying that I really had hoped to be able to email someone to talk about my experience but could not find any contact info other than a phone number for the store and I know that's just going to put me through to a server and no difference will be made.

We've gotten take out a few times since moving to the area and the food has always been great! And the staff even went above and beyond when I left a little note saying that we were about to have a baby when one of the takeout orders was for my after delivery meal. And for that reason I'm giving three stars instead of less. If I had to go by tonight's experience it would definitely be either one or two, I really can't decide at this point.

It was because of the great takeout that I decided I wanted to come here for my birthday dinner- which was our first time eating out since the baby was born. Everything seemed okay at first and I thought we had just beat the evening rush (which surprised me that there was one on a Monday). It didn't take long to notice that a lot of people were waiting on their food and that turned into us waiting a long time as well. It was probably about 40 minutes before our food finally came out and we were literally about to leave because our young kids were getting antsy.

But that was the least disappointing thing. The most disappointing thing was the food itself. I had ordered the chicken piccata which is pan-fried chicken over pasta in a lemon butter sauce. The chicken came out looking like Casper the ghost and it was sitting in a pool of basically lemon juice and butter. I know some sauces are a bit runnier than others but I really wouldn't call this a sauce at all. So beyond looking unappealing, the taste was just not what was expected. My husband's entree also was very unappetizing as the ravioli were just swimming in very runny cream sauce. But at least they tasted better than my dish did.

We didn't bring attention to it to our server because she was clearly overwhelmed. Other than taking and bringing our initial drink and food orders, we didn't see her (except for bringing stuff to other tables). We had asked another server if the kids fries could be brought out earlier since we were waiting so long at that point but that didn't happen. My husband went and stood in line at the front trying to ask about when the food would come out when it finally was brought out.

I got to say that at least the kids were good. Taking three kids out to a restaurant is a feat in itself, especially one with a food allergy and then a newborn! But my husband and I literally left without eating anything other than the appetizer since by time we got our food the kids were ready to go and we lost our appetite.

I really hope that it was just an off night for everyone and we definitely will try getting take out again but will not be trying to bring three kids out anytime soon. And we'll probably stick to the same tried and true dishes that we love instead of anything new.