Vocelli Pizza — Restaurant in Virginia

Good Pizza, Great Pepperoni Rolls, Reasonably Priced, and Fast Service - an all around good take-out option! This was the first time I've been to Vocelli Pizza, but I was pleasantly surprised. We were in the area and found it on Google, so my family and I thought we'd try it out and it turned out to be surprisingly good, despite some of the other Google reviews (which seemed to be more about the reviewer's service issues). On this particular occasion, we stopped by the store to place a take-out order, which is pretty small - it had two tables and a few seats on a wall bar, so there wasn't much of a sitting area, but it wasn't a issue for us. We ordered the 2 large 2-topping special and an order of Pepperoni rolls. They took our order right away and it was ready less than 15 minutes later - so exactly what we were expecting. (We didn't have any problems with the service, I honestly thought they seemed really nice.) And I thought the pizza was really good - exactly what we were expecting - a hand-tossed New York style pizza (and not a deep dish, pan pizza, or thin crust type pizza). I liked pepperoni rolls the best though - pepperoni and cheese baked in dough rolls, with garlic butter on top and a side a marinara - the rolls were excellent! It was an all around good dining experience and I would recommend Vocelli Pizza to anyone looking for a quality...

I have consistently had trouble trying to order from this place. Either they don’t pick up the phone or they have no idea what’s going on... or... SHOCKER...

The older guy that works there is the rudest person ever. We called to place an order, asked if they had specials. They said they didn’t. Then said they would offer a $5 coupon. The price was still unusually high. So I placed the order anyway. I went online just to check immediately and they had specials. So I called back, gave the so-called coupon code and the young lady was still charging me extra. I asked her to ask a manager. She said he was too busy. I asked her to cancel the order and I would order online. Tried to do that, their coupon code didn’t work. So this rude individual calls my phone five minutes later and asked me if I was trying to order a pizza. He said that there was an issue with the price. I told him that I had already placed an order elsewhere. He said “that’s a shame because I had a $9 special!! Enjoy whatever it is you got from someone else” and hung up in my face. This guy is also ridiculously rude to DoorDash drivers etc. I’m shocked he is still there. If the owner isn’t reading these reviews, clearly he doesn’t care either. Order...

The WORST. Went in yesterday to try and order a vegan cheese pizza for my family. Upon asking the rude female employee behind the counter the ingredients of the dough (to which all she had to do would have googled), she responded "I don't know, no one here knows, and the manager has told me not to contact him with any questions." I thought she was joking,.....so I rephrased my question with the typical ingredients in dough would be flour and water and possibly oil, so there shouldn't be any dairy in that? She replied with the same rude reply. Feeling dismissed, yet needing to fulfill my dinner task, I asked for a vegan cheese pizza with olive oil drizzled over the top before baking. She said she couldn't help me as there wasn't any oil, of any kind, in the entire shop. I see nothing is being attended to here regarding the poor reviews, no manager who wants any part of customer satisfaction, and employees who are hell-bent on ensuring a customer walks away bothered and offended, I have little issue with leaving my review - and I think the one star is actually too generous for this experience my daughter had I...