Wawa — Restaurant in Virginia

If you're looking for food from the deli, save yourself the headache and find another location, consistent problems with orders, below par service.

There has to be a special kind of idiocy managing this location. I have had 4 separate incidents since they opened, where the items offered on the menu weren't available, resulting in refunds, or replacements. (Why is it so hard for the staff at this location to update the menu? I've never seen this happen at any other Wawa, let alone so often.)

This time, the sheer stupidity of the staff there is beyond explanation. Once again, the main ingredient for a cheese steak wasn't available, so, instead of having to wait online for a refund, I opted for a meatball parm. The rocket scientists thought all the options for my cheese steak: tomatoes, lettuce, sauteed onions, mayo, salt, oil, vinegar, were what I would want on my meatball parm. They literally just swapped the beef steak for meatballs and called it a day.

Because that's what people always mean when they say MEATBALL PARM.

Not to mention I've found hairs and sanitary napkin wrappers wrapped up with my sandwich (this location actually inspired me to look up the contact information for the Chesterfield County Health Department in case it happens again) on a previous occasion.

A bunch of incompetent fools proven to screw up the most simple of tasks the staff further down Hull Street never seem to have a problem with.

Gas and pre-packaged products, everything else, avoid...

The new policy of checking id’s of EVERYONE purchasing tobacco or alcohol products is dragging you down. Your stores are extremely popular, convenient, and busy. I was in one every morning for breakfast, lunch, and afternoon for smokes and or a beer to take home. I can assure you that the added step of recording ID of every 50+ year old is aggravating customers at the register, people in already long line, and I can promise people in my circle at least (myself included) are seeking more convenient options. If your having issues of employees selling products to wrong people, take it up with them not the rest of us. Cause we’ll go elsewhere due to clearly unnecessary added step to get in and out. Just want to add that this isn’t location specific, it’s all locations at least in Richmond area. This location actually really great and organized but takes forever to get in and out which I’d imagine staffing issues which I totally...

Run in to grab 2 drinks, one cashier. Line to the sandwich counter people making sandwiches one guy talking to them as they work. Cashier then walks to the window spends a good minute at the window trying to help the lady figure out the pump number she's at....after a good 3 minutes go by the lady is back the register. I couldn't wait any longer on top of that the self registers had a problem with both of them I finally go to put my drinks down at the counter and walk out as I hit the door I here the guy that was talking to the girls while they was working say I can take the next person over here. SMH. No body's on point. Dude to busy talking instead of taking care of customers. Wawa service in alot of places has been dropping...