Ann's Pastry Shop — Restaurant in Wadsworth

I am giving 2 stars rather than one because previous visits had been great. Before the last encounter, it would have easily have been a 5 star review. Firstly, my daughter and I went to order a cake for her baby shower. We were running a bit close to closing time, but still plenty of time to place our order and make a few purchases. We had been delayed by an accident cleanup on 224, which I explained and apologized for. The woman was rude and did not even acknowledge our apology. I chalked it up to maybe she had somewhere pressing to be. Still, we were finished by closing time. She had forgotten to give me one of my items. I sent an email. The reply was that she did not charge me (it seemed like a bit much for what we bought) and that she had thought I had changed my mind. (I have no idea why.) She was just as rude in the email. Secondly, the cake order would be nothing like what we wanted and the largest round cake was an 6", so we would have had to have ordered two cakes, neither decorated anywhere near what we wanted. Grey stars instead of silver and royal blue instead of navy. (Navy is easy enough to mix.) My daughter had a phone call with someone and I had an email. A final price was never given.Since I actually do bake and know enough about fondant to make the cake myself, I just decided to do it on my own, even though I was making all the food. For the price of edible silver gilding powder ($5) and a small star cookie cutter ($2), we had the exact cake we wanted with the right colors. The whole thing has made me not want to return. If any of the interactions had been anything but rude, it might have...

My wife likes a banana cake with fudge icing. It’s an odd cake and tough to find. For the past four birthdays we’ve ordered the same cake and every year there are problems. The staff are always rude and I’ve yet to get a cake that didn’t have problems. One year they lost the order entirely an we had no cake on her birthday. I’m born and raised in this town and I try to support the local businesses as much as I can.. so against my better judgment each year I give Anne’s my business. This year I went to pickup the cake and it was only a single layer. I spoke to the rude lady behind the counter about the cake being wrong...she insisted that I ordered it that way and her only suggestion was to refund me and throw away the cake. Gee how nice of you.. two years on my wife’s birthday and no cake. I told her my family and I are never coming back. Thanks Anne’s for another birthday...

Ever since the transfer of new ownership, this place has been a HUGE disappointment. We had an issue with an incorrect order which we understood was a mistake but we spoke with Cheryl about the order and she confirmed that we would receive a free box of 1 dozen donuts. Fast forward and we visited Anns last week to pick up the gift certificate for the order. Let me tell you what......the treatment we received from not only Cheryl but also the attitude of the staff who thought it was funny for the rudeness we received was abhorrent. This was an unacceptable way to treat your patrons for a mistake made by your shop. It's a shame that other people we've spoken with have also noticed the decline in service and friendliness here. So...