Sonic Drive-In — Restaurant in Walker

First of all, the service was fast and the food came out hot, so no complaints there. My complaint is in the order placement, at least how it was on May 27 2016 when I visited. This particular location won't let you order a combo with no drink. For example, I wanted the #1 combo, the Sonic Cheeseburger & fries, but without the drink. Normally the combo is $6.95 after tax, and without the drink it's $6.28. Instead they were going to charge me over $8 because they input the order as not a combo, but two á la carte items: a burger and fries. Several carhops as well as the manager told me that this is how they had to input the order with their new computers. I had been to a different Sonic just the day before, and this was not an issue. Either there is a problem with their computers at this one location or both the crew and the managers are not trained on how to use their software, neither of which are professional. While it's not expensive to order a drink, I still ended up paying for a drink I didn't want so I didn't have to pay the ridiculous á la carte price that cost more than the...

I ordered some chili cheese tater tots DoorDash & this is from Sonic and I am highly disappointed with how my food was handled. My order was left out completely unsealed and open, with no care to secure it. The packaging was sloppy and it honestly made me lose my appetite. For a place that serves food to the public, this is unacceptable!!!!! especially with how easy it is for food to get contaminated when it’s not properly sealed.

I expected at least basic care in packaging, but this experience was careless and unprofessional. Definitely makes me think twice about returning.

Tried speaking with the manager specifically and was told “ you would have to contact 3rd party” this wasn’t the answer I was expecting from someone who is supposed to be professional!!! Spoke with one of the staff members and was told “ oh we were out of DoorDash stickers” that’s not the point!!! It literally takes common sense to just make sure on y’all’s end food is prepared and secured properly....

AWFUL! I waited over an hour for my food and while they catered to their friends. The food was a joke. Had 3 tiny hot dogs in a foot long bun. A family Size order of tots even after having them remade was a handful of tots with a boat load of chili. Called the next day spoke with general manager who said they would replace it. I came later that day and an assistant manager came out to me with an attitude and told me no like she was doing me a favor. She said oh they replaced the tots so what's your problem? I explained yet again about how messed up my hour long order was. Then she tells me to hold on with an attitude and slings the door open with an attitude. I ended up just getting my receipt back and I'm calling corporate. The customer service alone...