Subway — Restaurant in Wallingford

I had a horrible experience at this Subway location today. I’m not a person that typically writes bad reviews, but this needs to be shared. I did an online pickup order, and when I arrived at the restaurant, I was told that there was an issue with the online ordering system, that they we’re able to see my name on the order, but nothing else (not even my phone number to call me and tell me there was an issue with my order, which I thought was odd). The guy helping me explained the issue to the owner, who was oddly sitting in his car at the drive through window. The worker told the owner that I seemed pretty upset, but the owner just asked the worker to hand him some packs of napkins from under the counter and then drove off. Meanwhile, still no one is making my order. I said that I was in a hurry and asked to have my order made then, and the worker told me that they would need to charge me again and that I would need to call Subway HQ to cancel my online order. WHAT?! I asked for the manager, and the worker told me that he was the manager. He was unwilling to do anything to help me, and even gave me a sarcastic “have a nice day” when I said that I was done and left the store. I called Subway HQ and spoke to customer service. They were able to immediately see the details of my order and told me it wasn’t true that the store was unable to cancel and refund my order. The customer service rep was excellent and refunded my credit card right away. This is by far the worst experience I have ever had with any restaurant or retail store. Please find another Subway and don’t give this franchise...

Used to love subway back in the day but I swear, the last 10 years they've really gone downhill, now most resemble 7-11s from the 90s. The food is always sketchy, looking like it's been sitting out there for days, the stores are dirty and dated while it seems the proprietors and their families seem to live in the back and most won't let you use the bathroom. Everytime we stop at one, I pray I don't get food poisoning and this one was no different. We had originally tried to get food at the one down the road at the super walmart but they were out of meatballs in the middle of the afternoon so we ended up here because my SO insisted on getting subway. I knew this wasn't gonna be a great experience as soon as I saw the bullet holes in the door, the "Broken" sign on the soda machine and the wilted inventory of last week's vegetables in the bins. Suspiciously, they had the meat cutting/serving area blocked from view with a metal plate so you couldn't see what travesties existed back there. The whole "freshly sliced meat" thing has been a sham and failure from the get-go and I still haven't witnessed one employee slice a single cold cut at any store since they announced it. A total joke and they wonder why places like Jimmy John's and dibellas are wiping the floor with them. Anyway, we finally got our "food", which was, of course, half disgusting and barely edible. To boot, they were also out of the cookies my SO wanted, serves her right for making me eat this dog food. I gave 2 stars because by some witchcraft, I did NOT actually get food poisoning, but the experience...

I ordered a veggie delight (no meat, usually gets 2x cheese). I received only half my sandwich with any cheese so 1/4 what I should have. Very few toppings options (no olives or cucumbers) and spinach was wilting. I’ve been to other Subways and received far better sandwiches. This was so disappointing. If the owner would cheap out less and provide enough cheese and toppings, maybe I’d be happier. The staff was friendly although I felt bad they were working alone at 12pm. The facility looked clean although they had some stock stored in the dining area.

Overall, I’ll never return here. There’s so many sandwich options in Wallingford, sadly this location just offers very little for the price....