RHINO RESTAURANT & LOUNGE — Restaurant in Waltham

I visited this place for the first time on a Saturday for National Women’s Day, and “terrible” doesn’t even begin to describe the service. We arrived before 10 PM and paid $40 for two people to get in, only to find the place nearly empty.

I ordered a 12-piece wing combo with fries, and after almost an hour of waiting, there was still no food. When I approached the bartender to ask about our order, she claimed they were backed up with too many orders—despite the venue being nearly empty. No apology, no explanation, nothing. At that point, I just asked for a refund.

I wanted to give this place a chance, but I should’ve listened to the reviews. As a Black-owned establishment, the competition is tough, and customer service is crucial. A mandatory class in hospitality would do wonders. Unfortunately, I won’t be returning.

The only bright spot? The DJ. He played...

I went here for my friends birthday on a Friday 8:00 pm. We walk into the lobby and waited, 10-15 minutes went by and we were still waiting. It was empty, no music, no workers. No one came to check on us or anything. I called to see where someone was, first time sent me to voicemail. I called again and someone answered and came. Told us the kitchen was closed 8:30 pm on a Friday and told us to sit anywhere. Another couple minutes went by, no menus, no asking what we what to drink. Just told us that wings would take 30 minutes and everything else would be 20 minutes. So we up and left....

This place has shoddy business practice. I ordered 6 chapatis which at $4.28 each is hefty and I only received 3. The total was $32.71. They claimed they called but they lied since I had no missed calls from anyone. Instead they put a sticky note stating they tried calling. They didn’t refund half the amount. I called them and the lady said no refund can be given. That is bad service period. It’s sad that now a days people are so greedy. I truly hope this restaurant work on their hospitality and honest practice. I don’t like...