Metro by T-Mobile — Local services in Waltham

I've been sold 4 defective devices her. On December 22 2016 I bought my 3rd phone, less than 30 days later it broke. The "technician" did not properly install a SIM card protector. Upon finding out this fact they did not replace the phone (suggesting that I myself just decided to throw away my SIM car protector? Why would ANYONE do that? To spend 3hrs trying to get a NEW, new phone?? Ridiculous!) Then after 3hrs with customer service the manager said he'd replace the device... By committing insurance fraud and sending it back to the company as "defective"!!! That's insurance fraud! And I recorded the entire conversation! I'm calling "Corporate" today. No new phone or reimbursement? I'll report it to Attorney General's office... And inform their distributors about their fraudulent activity! Good luck. Do not go to...

Awful customer service. Purchased screen protector. They didn’t put it on correctly. I came back 10 min later asked them to readjust they said no and that I would have to purchase another. I refused. I Told her I wasn’t able to use this one and to take it off. She purposely broke it so now I would have to file a claim with screen protector she states. I left and called the company. The company is not fixing this and that I need to return yo store. I called back the store. She states she is calling he higher up. This was almost 8 hours ago. Guess I’ll be waiting...

Arrived at Boston Airport and was surprised to find that SIM cards at the airport were extremely expensive — really didn’t expect that. In the end, I relied on Google Maps’ offline navigation to get to the hotel and then found a mobile carrier nearby. None of the SIM card data plans were cheap, and the 5GB of data was already used up by the fifth or sixth day. Prices in the U.S. have definitely gone up a lot… I’ll definitely need to be better...