Dunkin' — Restaurant in Warren

I typically don't like to leave bad reviews because everyone is dealing with enough negativity these days already, but as a frequent customer at this location, I was pretty let down today. I wanted to try the new vanilla cinnamon iced coffee. I always order the same thing, but thought that sounded good and wanted to try something new. I ordered it with oatmilk as milk and creamer really upset my stomach. When I got it, it was very, very pale and I knew something was off. It said it had 3 cream and oatmilk on the sticker. I let them know I didn't want cream and try to get it remade. I was told that that's how it comes and so I apologized (guess I should have asked what was in it first? Though they typically ask if you want cream or sugar and don't just automatically put it in there). I told them again that I couldn't have cream and did not know it came with cream (also no ingredients listed on the menu). The gentleman took it back through the window, talked to another employee, came back and handed me the same coffee saying, "She didn't put cream in it." The sticker said it, it clearly looked like it, but I was honestly tired of the back and forth (and running late at this point). I was sitting waiting for my breakfast wrap and a different employee came and asked what I was waiting for because the man who initially handed it to me apparently didn't want to deal with me anymore. I would have gladly paid for a new drink without cream, but they essentially just lied to me and expected me to take it. I get mistakes happen and am not upset about that, but I AM upset that they lied to get me to leave instead of offering to make a new one, even if I had to pay. That's not great customer service, especially for people with allergies or...

He literally just served me raw bacon. I’m okay with my bacon being a little flimsy but raw?! That’s not okay. I could get sick. If I do end up sick y’all will have a lawsuit on your hands I promise you that. I’m a mom who literally never gets to eat anything until I go to work. I work right across the street from this place and it’s the most convenient. And they always mess up. This place has stolen a total of $12 from me. They Still had online ordering available even when they weren’t open due to renovations I ordered something obviously not knowing they weren’t open and I didn’t get a refund. Then before that a young man told me they didn’t get my order and to reorder. Come to find out they did get it and I was charged both times and didn’t get a refund. I let a lot of stuff go cause I don’t have time to complain seeing as I’m usually on the clock when I come here. But raw bacon just sent me...

The worst mobile order experience I have ever received. I placed a mobile order, and when I went to pick the items up, they did not have 3/6 of my donuts available, and only one flavor of donut holes. When I asked for them to cancel the donuts, they told me there was nothing that they could do in the store. I would have to handle everything through the app. When I tried to cancel through the app, there was not an option for a partial cancellation or a refund, it told me to speak with someone. However, there was no one available for me to speak to, so I had to get a claim number and wait for someone to contact me. Now I have been emailed that the process can take up to 16 days to get a refund on an order they could not fulfill because Dunkin Donuts does not...