Kim Toa Restaurant — Restaurant in Warren

The only reason they are getting 2 stars is because their egg rolls were pretty good. First I read the comments about this place and decided to give it a try, and called in a carry out. The first thing was they got my order wrong, only forgot 2 egg rolls and I caught that before I left, so that's OK. The first thing that made me laugh is that I read a few reviews where they complained about the bill payment and cashing out, and when I was paying I seen a credit card left in the credit card machine. I pointed it out to her and she didn't know that she had forgotten about it and said "Ohh must be the last take out lady." I laughed and said she must have been in a hurry to forget it, and the cashier agreed and I left. I get home and see the dinner I ordered (sesame chicken) was wrong, it was a saschwan chicken dinner. I called to ask about getting it made right and return the mistake, and was told I should have ordered a number 9 and not said the name because it can be confusing. Then she tells me she was there when she (the lady who took the order) told me the vegetables that come in it. I did hear her name some vegetables but didn't understand why she was naming off veggies. I'm sure that the language had an effect on the messed up order, but there are things in the order that I received that I cannot eat because of stomach issues, so I know for sure that I ordered sesame chicken. One last point. When I was paying I grabbed a menu and made a comment about 'now I see the sesame chicken on the menu, I didn't see it before, that is why I asked you about it when I called to order.' And she yes I wouldn't have took the order if we didn't have it. So in conclusion I'm sticking with Wing Hing, who's food is better tasting, much bigger portions of rice with the dinner and with the short experience I have had with their competitors, Wing Hing is much more friendly, polite and curtious to...

Our family loves the food...delicious Chinese cuisine. The only issue arises when it comes time to pay the bill or pick up a carry out order. The wait time is absolutely insane. 2 months ago we ordered carry out, were told it would be ready in 20 mins. Arrived as told...waited an additional 30 mins for the food, plus 10 mins to check out. Few days ago my hubby and I ate inside the restaurant. Our server was very sweet, the food was great & the cost was reasonable, as usual. Time to pay the bill...hahaha! Head up to the cashier, she takes the tab and debit card but sets both down. (Mind you, the debit card was left face up on the edge of the counter nearest other customers at the far end for the duration.) The cashier then proceeds to answer the phone...understandable, but then chatted with a waitress for a few before cashing out 3 different carry out orders, all called up after I had been in line. Yes, I did ask her if I could pay my tab several times to which she didnt acknowledge. The gentleman next to me waiting on his carry out also tried to get her attention. She finally runs the card, but sets it all down AGAIN to answer the phone, taking an order vs. giving it back to me. And Again, went to cash someone else out. So I politely, but loudly, asked if our meals were free since she clearly didn't want me to pay and sign? Seemingly confused by my comment, I pointed to my card. Apparently I annoyed her given that she set the pen and slip down rather hard on the counter and snapped that she was very busy. 15 minutes to pay and, so help me, that will be the last time we eat their food. Good it may be, but simply not worth the ridiculously long and fristrating...

UPDATE: Ordered lunch was told 20 minutes, got there in 20 only to wait like 10 minutes behind a line of about 5 people, food just sitting there getting cold, cuz it was... Barely fit in the tiny space they allow their customers and they have the WHOLE building practically, makes no sense this is all the space you get. Finally got our food and it's terrible. Boneless almond chicken was overcooked, dried out, chewy, hard. Sesame chicken was drowning in sauce that tasted, artificial almost had ketchup in the background I don't know but not good, which made it soggy and just nasty. Rice barely had enough sauce cooked into that some areas were still white. Egg rolls are ok at best, know someone that's hooked on them and I can't understand it. $21 with tip for garbage, never again, won't be back. Picture of inside was taken with wide angle lens makes it look bigger. END UPDATE: We walk in and we're trapped in a box with a window and nobody there. Waited a second and somebody came and said something I couldn't make out and I said yeah two for a booth and they said carry out only. Okay so maybe a sign outside that says CARRY OUT ONLY would be nice. So that way when you're waiting a minute or two to turn into the place because it's a busy time of day you can see the sign and decide well that's not what I want and be on your way again! Instead there's something that says "dining" on the outside wall that makes you think you can come...