Little Caesars Pizza — Restaurant in Warren

WORST pizza experience I think I've ever had.

We had just placed an order an hour before leaving this review. It was for 1 Hawaiian, 1 thin crust pepperoni, 1 Italian cheese bread and 1 pizza puff plus marinara sauce. Not only was the pizza horrible, but they somehow got almost everything in the order wrong except for the Hawaiian.

The worst was the italian cheesebread which is our favorite. We usually get it on 10 mile/Ryan, and this looked NOTHING like it. It was NASTY. I took 1 bite and nobody wanted to touch it. The worker was pouring some stuff on it at the end as they were preparing it. I have no idea what sauce it was but it's supposed to be CHEESEbread, aka thick, fluffy CHEESE ON TOP not whatever junk they put on. It was salty, sour and inedible and I usually LOVE salt.

The thin crust was not thin crust, but regular. It tasted sour and excessively salty again. The pizza puffs were dry and the cheese barely melted/raw. It came apart like dust in my mouth when biting it. They also forgot to give me the marinara sauce and BARELY cut either of the pizzas meaning they fell apart when we tried to eat them. It seemed like there was ZERO attention given to my order even though we were the only customers in the store.

We were starving and in a rush so I didn't check my pizza before leaving the door because I never thought they could screw it up this bad. I was amazed when we got home. Everything was a mess, just everything. Horrible.

I'll never buy there again. Ever.

Also, we originally tried to phone the order in, but after waiting 10 minutes with no contact, we just placed the order online. That should've been our...

My food was hot and fresh. I ordered online and it was on time. My concern with this location is the manager. There were about 5-7 people in the store ordering and/or waiting for food and every time a new customer walked up to the register a man kept introducing himself as the manager and apologized for the delay because “nobody knows what they are doing but me because it’s their first day.” I was saddened to look at the three individuals on your team and their defeated faces. None of them smiled once or even spoke a word to one another while I was in there. That was one of the most toxic workplaces I’ve seen in years. You will continue to have turnover and constantly have new people who “don’t know what they’re doing” if you can’t figure out how to fix your culture. Next time apologize to your customers for taking a little longer and then thank them for their patience as your newly developing team navigates their new roles. Don’t devalue your staff. Have their backs! I think before you blame them you should show ownership for your faults here. Become a true leader and your team will thrive. I wanted to defend your team so badly but I didn’t want to embarrass them further so here is a more...

Order the large pizza for my kids last Friday and it was supposed to be half and half because my daughter doesn't like pepperoni but my son does. I got half pepperoni the whole pizza was supposed to have sausage on it and then the other half for my daughter would have bacon. The whole pizza had pepperoni and sausage but no bacon. My daughter had to pick off the pepperonis and my son had to eat them because she doesn't like them that made the pizza look funny. Maybe a few days after that I was contacted by Little Caesars at that location because I had left feedback about my pizza. The manager at that location said that he would remake my pizza for me but I would have to travel all the way back out to 14 Mile to get it when in fact I had placed the order to go to the 10 Mile location in East point. He seemed to be overly happy that I wanted it to go to East point and the app put it for that location instead and then he told me that he would forward my feedback to that restaurant and they should give me a call. That restaurant never gave me a call. And I was no longer allowed to get the pizza that I was supposed to have originally. Going to make sure it never goes to that...