Garlic Jim's Pizza Mill Creek/Bothell — Restaurant in Washington

Pizza is amazing! This is my go to store for pizza. If you’ve never had garlic Jim’s, TRY IT! You won’t be disappointed. Unless of course you’re from out of town and don’t have one of them in your area... I would be disappointed too.

Experience I called after signing up for the coupon text program. It said I got a large one topping pizza for 9.99 and to show them when I got there. I called and the customer service rep said he didn’t know about it and he would ask his manager. When he got back on the phone he asked if I was talking about a large one topping for 12 and some change and I said no. He said his manager didn’t know about the deal, I kind of laughed and said it’s all over the website. He then placed me back on hold then said his manager would honor it. When I came in to pick up my order, there was a huge folding table with a stand up sign and flyers spread out all over it letting customers know about the deal lol. Must have Hit the bong a few too many times to miss that...

I usually don’t write reviews unless the service is wonderful and someone needs help growing their business. But I have been meaning to say something kind about this pizza chain in our neighborhood for years so today is the day. First off, their pizza is our favorite!! The pizzas are consistently high quality and every time we branch out we have a new favorite - smokin sweet BBQ, gourmet garlic!

But secondly, (and the reason I felt inclined to write this); the customer service at this branch is consistently exceptional. The employees who work at the Mill Creek Garlic Jim’s are all so pleasant and it has been this way for years! I keep thinking we just caught them on a good night but it is clear to me that they hire just genuinely good people. They are always so welcoming and even the people in the back making the pizzas will often strike up brief conversation or thank you for coming in - but it never feels awkward or forced, just genuine and comfortable. Happy to support...

My wife and I just came back from a whole day of flying and placed an order from this store through doordash at 7pm today.The store accepted it at 7:01pm and right when the dasher went to pick it up an hour later, they cancelled the order. When I called an employee told me that they closed at 730pm and then transferred me to a "manager" that said they closed at "around 7" and accepted the order by mistake, only to cancel it an hour later when we could've ordered from a different place. Essentially they wasted a dasher's time who's making minimum wage and they lied about the time they closed. Both employees had a very condescending tone. All in all I wouldn't trust these people...