Little Caesars Pizza — Restaurant in Washington

Ok, I usually don't write a Karenesque type of review, but I wanted to make sure no one is confused when they order a pizza with the "pretzel crust." Last time, I ordered the cheese pretzel crust. I got the pizza home, opened the box, low and behold, regular crust. I know, right? I will mention they did at least try and cover their tracks by sprinkling the edge with the large salt grains ubiquitously found on every pretzel, ever. So, did I call and complain? Did I go back to Little Caesars and voice my disappointment? No. Look, this is America, I tucked my anger way down deep, right next to my hate for Walmarts. So, fast forward 2 weeks. I ordered the "pretzel crust" again, I know, but before leaving, I checked the pizza. There before me, regular crust and pretzel salt sprinklins'. Oh no, not this time. "Hey, um, I think there's been a mistake. I ordered the pretzel crust, but it looks like I only got the salt." Here is the response. "Yeah, so we just use regular crust and brush on a solution before we cook it." I said, " A solution? That's not a pretzel crust that's a pretzel flavored crust, kind of false advertising, don't you think?" His response was one that would make a customer feel that their concerns were duely taken into consideration. The all-time classic palms up "I just work here" shoulder shrug. Ok, I get it. Yes, I walked out, and yes, we ate the pizza, but you can't make the Lacroix version of something and not have someone question it. Thanks for coming on this journey. Next, we'll look into the "Detroit crust" I assume it's just the regular crust with a...

I'm so sad to say that this is no longer my go to place. They got a new system recently and the wait times are insane. I can honestly say that the wait times have always been long. Hot-and-ready has never really applied to this location but since their "new system" update the wait times are simply not feasible.

I called in an order for pickup at 4:12 pm. I came in to the location expecting to wait a little while for my order (2 crazy breads, a extra most bestest hot and ready 'pepperoni' and an Italian cheese bread)...I came in and was told that it would be another 10-15 minutes for it to come through on the system. So I waited. I came back in at 4:45 and was told that my order wasn't going to process through the new system until 5:45. I then decided to just cancel my order. This is the second time that the wait times have been unbearable and that says a lot since I'm typically a patient person.

I used to be able to call in my order and wait about 20-35 minutes to be able to pick it up (even at their slower times).

I hope that I'm able to find a new location that better suits my needs because Little Caesars is awesome in every other aspect.

If it's not the new system that is the issue...I hope that the staff gets more training in order to understand the new system because they've been having a hard time with it each time that I've been in since...

I would never eat there agen, one guy left from making my pizza to answer the phone and told the guy that was moping the kitchen floor and then when and made the Pizza rub his nose and then he put his hand back in to the toping, then the guy that got off the phone came back to the front, i told him and all he said was well ill make you your pizza and he washed his hands, and then went back to make the pizza, but, they don't were gloves, do you realize what just happened, here, so many things, so 1, the guy who did wash his hands, 2, and touched raw food ,plus his nose, and , 3, he was cleaning before, can anyone say thats not gross, 4, the guy that did wash his hands did used the same meat and cheese how is that any better, and no glove, but people don't get why health food surves works don't get a job working with food if you can't understand how this can make a lot of people sick, but if you don't care how you get your food or wounder why your sick, got to the north side little Caesars by Freadmyer...