Little Caesars Pizza — Restaurant in Washington

This place is extremely poor when it comes to customer service. Every visit it seems to alway trend negatively down hill. While driving home I decided to order pizza for my family. I called 15 minutes in advanced to ensure this facility had extra time to facility my order in a timely manner. After arriving as expected the lobby was full with about 5 people waiting on there orders. I honestly do not mind waiting. I worked in fast food for 5 years and understand how stressful it can be as a manager when you are short staffed especially during dinner time. While waiting for my food a gentleman wanted to grab his order from the portle machine. When his code did not work he asked ZOEY the cashier for assistance. She then rudely said I have to get my manager , a guy who came up from behind the counter who looked stressed out said just have him read back to you his order and just give it to him which she did. Zoey then rudely said the code expires after 30 mins to the customer who was not aware of this . After this gentleman responded back to her she then raised her voice and continued to say that’s not my problem without any sympathy regarding the customers needed. I was extremely shocked. As I am waiting I continue seeing the cashier roll her eyes without once apologizing to any customer due to the long wait after continually giving customer wrong wait times as I have been waiting now longer then 15 and 20 mins. Since the time I placed my order it took nearly 40 mins to receive 1 cheese stuffed crust, 1 veggie stuffed crust, with a side of crazy bread ( note I am a vegetarian no meat was requested) . After seeing such poor service already I was not happy but continued to say thank you with out any apologize due to the long wait and left to go home to feed my family dinner. When almost strong home 15 mins later my daughter was so hungry I let her grab a bite to eat in my car before arriving to my home which was when we noticed my order was wrong. Instead of a cheese stuffed I received a pepperoni stuffed crust that I could not enjoy. I quickly turned around and had to drive another 15 mins to get my order corrected. Once I arrived back to this location the lobby was again full of customers waiting. There was even a women in front of me who had 4 wrong pizzas. After about two mins of waking with my wrong order. An associate named KEN stated he was a manager and waved to me to come to him. I expressed how poor my service was and asked if there was anyway to receive a refund for a 10 dollar pizza as well as my wrong order due to the inconvenience. Ken stated he would not do both so I said if you could not make your mistake right I would just like my correct order please. Again without any apology KEN turned away from me yelled my order fresh and I began again waiting. My daughter and I were so hungry after after waiting an additional 10 mins I then decided to ask zoey for a refund. Ken then came back to me and said your order will be ready in 5 mins I am not going to give you a refund. I asked 3 times for a refund and Mr. Ken continued to say that I was already costing him his time and food since I asked him to fix his mistake. After Ken finally decided to give me my hard earned money back I left without my correct order as well as no pizza for my family which caused me to go to the grocery store to pick up food for my family which actually saved me money from my refund Ken rudely returned to me.

If this manager and this cashier are true employees of this facility I have to sadly say that they deserve to be fired as this was the worst experience in my life! If you are under staffed this is not the customers fault. And should always find a way to make the customer happy since that is the main goal while selling your product..... .....

KEN and ZOEY PLEASE FIND ANOTHER EMPLOYER OUT OF CUSTOMER SERVICE BECAUSE MY TIME WAS WASTED And IT LEFT MY FAMILy HUNGRY FOR...

Visited around 4:30 PM for a takeout order. Upon arrival, a younger female employee acknowledged us briefly before going to the back to work. There were already two customers seated and waiting. We stood for about five minutes before she returned to the counter to take our order. There were no premade orders available.

We ordered two Fantastic Four pizzas (a combination of four pizza varieties in one) and breadsticks. She asked if jalapeños were okay; I said yes. She mentioned a 10–15 minute wait because they were “really busy.” That was fine—I decided to wait in the car with the air conditioning since it was uncomfortably warm inside.

After 15 minutes, I returned to find at least four people now waiting, including the two who had been there before me. No one at the counter acknowledged any customers for another five minutes, despite several people walking in and immediately leaving after seeing the wait.

I didn’t see the original employee again, but a young man with blonde hair was in the kitchen area pulling pizzas from the oven, wrapping boxes, and moving orders around. It was visibly hot inside, and the staff may have been overwhelmed, but his demeanor came across as irritated—slamming boxes, ripping order slips off the wall, sighing, rolling his eyes when new customers walked in, and placing breadsticks on the counter with force.

Another 5–10 minutes passed with no acknowledgment from any staff for those of us waiting at the counter. Some customers came and went using the “ready-to-pick-up” warmer, but the rest of us simply stood there. With nothing to do but observe, I noticed the store was not clean. The glimpses of the kitchen and computer area I caught were concerning in terms of sanitation.

Eventually, the younger man brought up an order, plopped it loudly on the counter and asking if anyone had ordered it. The customer before me claimed it and left. Then he turned with our order and said, “Two Fantastic Four and breadsticks?” I took the order and left, only to realize in the car that we had been there for nearly 40 minutes—much longer than the quoted time.

When I got home, I discovered we had the wrong order: one plain cheese pizza and what appeared to be half of a Fantastic Four—with half of that being just cheese, no toppings.

In summary: nearly 40 minutes for two incorrect pizzas in a hot, understaffed, visibly dirty environment with poor customer service. The staff seemed unhappy, and it’s not hard to see why. This location needs better management, improved cleanliness, and...

If I could give negative 5 stars, I would do it in a heart beat! It only has a 1 star because it was the only way i could write a review. I went to the Graham location to place a walk in order. Placed an order, it was almost $40 and one diet dr pepper. I did not see the sign for no $100 bills. The little tiny square sign. (I only had a 20 and 100) I get it you don't take $100 so naturally, I canceled the order. But this girl was so annoyed that I said, well scratch the order then. She said, "so your canceling?" Yeah, I only have cash. I went to walk out and she said, aren't you going to put back your drink!? I said, excuse me? I said, no you can. But it totally caught me off gaurd. So I walked back in and asked for the manager and she said, "I am!" As she also got loud with me and said to me, "don't you dare come back in here and get rude with me there is a little kid in here!" One, I did not get loud with her because I didn't even have a chance to speak as she was already on her defensive rant! Secondly, I asked for someone above her and she said, she is the only one high enough to talk to. Then I asked her for her name and she tapped her finger nail on the counter and spelled out her name so fast, mind you this is the same finger she is pointing at me from the beginning! HOPE FLETCHER was what I picked up from her harsh tone and loud tapping for each letter spelled out on the counter. This is the manager they leave in charge? This is how you treat customers? You tell them to put everything back in the store if they have to cancel their order? Should I just walk back and make my own pizza? What is Hope Fletcher even there for if she wants the customer to do all the work for her? Bottom line is she was rude! I had $100 only so obviously, I had to cancel the order. Why was she even questioning me? She pointed out no 100's. But she was so annoyed that she had to say, "arent you going to put your pop back?" Really? If this is the face of little Caesars and management, well I will take my business else where. I have never been spoken to so rudely or treated this way. It is Unacceptable. Regardless of how young you are you don't try and check the customer as we are walking out the door. She basically refused my money so it should have been left at that. So Hope Fletcher "only manager" of the Graham wa 224th little Caesars. I hope that someone reads this from corporate and reaches out to the franchise owner and informs them of your customers...