Jack in the Box — Restaurant in Washington

I went to Jack n Box for breakfast. I came across a very very very rude, unprofessional, and disrespectful worker name Gloria. I was charged for buttermilk house dressing. So I asked why I was charged because I never been charge for sauce before. Remind you, she NEVER mentioned that I was going to be charged for the sauce. After I looked at my receipt, I asked her why I was being charged. She briefly mentioned that they charged for sauce. I told her I never been charged for sauce. She told me yes I have, I said excused me I haven't been charged before. So I asked her why she didn't mentioned it to me before, before you charged my card. Then she said I figured you knew. In the midst of the conversation she became very rude and unprofessional. I asked to speaker with a manager she lied and said no manager is there, it's just her. So I asked who's the manager for this location and can I have the number, she said no. Then she put her hand up and closed the windows. So I sat there. When she open the window cause i wasn't leaving, I asked for her name, she said I'm not telling you and closed the windows again. So after awhile I gentleman by the name of Jake came to the windows. I told him the situation and the rudeness I got from Gloria. Jake mentioned that Jack n Box started charging for sauce about a month ago. So why couldn't Gloria just say that instead of accusing me of being charged previously for sauce and i haven't been charge before. I like to get out good reviews and appreciations. I don't do bad reviews, however, I had to do one today because of the rudeness, disrespect, and the unprofessional customer service that Gloria display. She might can benefit from some customer service because her attitude was out of this world. Thank you Jake for stepping up to the plate and providing clear...

I stopped at the drive thru at 11:41 am 8/31. I just wanted two jumbo jack cheeseburgers. There was one car in front of me in line. I tight she was taking a long time to order. They just weren’t taking her order. She finally drove to the window. I had to wait a while to order too. I drove behind the car in front of me who was still waiting. She was tired of waiting and honked her horn. They came to the window and she said she wanted her money back. She asked what was taking so long. There was no one in front of her. They days her food was ready Anna handed her 2 bags. It was a long wait for two bags. I got to the window and it took a while for them to take my money. When the girl came I asked how much longer for two cheeseburgers? She said it won’t be that long I promise. I didn’t leave the drive thru until 12:03. That is unacceptable for one car in front of me. My food should have been cooked and done in the time the car in front of me had to wait for her food. I should have been able to go to the window, pay and get my food. But I had to wait. I tried to call to talk to a manager after I left. I young man answered and said the manager wouldn’t be there until tomorrow. I said what is going on there? The wait is ridiculous. He said we only have three people working in sorry. I said well is there I supervisor? He said he was but he couldn’t do anything. We don’t have enough employees. I could see the floor behind the counter from the drive thru. It looked like it hadn’t been cleaned for a while. A sign on the drive through board said they were out of soda and only had water. A sign on the drive thru window said temporary hours 6:00 am to 10:00 pm. I’m sure because they don’t have enough employees. I tried to call today and the phone just goes to voicemail. This place needs to...

I have been to this location several times. They used to play nasty rap music at the drive through window everyday. My child could hear every curse word from the back seat of my car! I dont want to hear Nicki Minaj talk about getting her "@$$ ate like a cupcake" with my wife and kids in the car at the drive through window. The kitchen usually looks disgusting through thise big windows along the drive through line. I am about 95% sure somebody spit on top of the ice in my soda about 6 months ago. That was my last straw with that place. I started coming here again within the last few weeks thinking it would be better. It wasn't. They still have the rap music sometimes, but a little lower volume than before. I went here last night, there were 2 cars at the window. Someone in the speaker says they will be with me in "one moment". About 5 minutes pass and still nothing. A car pulled in behind me and trapped me there. The car behind me backed out and left after 5 more minutes. Another car came. After another 5 minutes he starts reving his engine while staring and waving at the front of the store. He left about 2 minutes later. I heard some laughing come through the speaker. I pulled around to the front of the store and found the 2 employees smoking. I mentioned that they had ne sitting there for 20 minutes and the little punk chick said, " have a nice day! Goodbye!" I gave them a few words and left. I will never come back here! Horribly ran! I should have taken pictures of the spit i found in my drink, but i was so angry i just tossed it in the trash. I hate you guys. Everyone i know in the area avoids this place! I called this morning and spoke to someone that claims to be the manager. I don't...