DO NOT ORDER OR EAT FROM HERE

After seeing a paper menu in the hotel my boyfriend and I were staying at, we decided to order online. As it was getting late, we were glad this was open and offered delivery; however, the small print said we had to order $20 minimum for delivery and there was a $2 delivery fee.

The advertising on the menu and the website had several small discrepancies but we went ahead and ordered a medium NY white pizza and garlic bread with cheese online with a credit card. Someone from the store called immediately after and confirmed our room number and said it would be 40 minutes.

After waiting the 40 minutes, we received our order and the driver informed us that we had not paid. My boyfriend called the store and spent 10 minutes on the phone discussing the prices and total as well as trying to explain that we had put in card details online. They tried to tell us the prices online were wrong and that our order cost more. We finally got the order to the correct price and they charged the card at the store and we tipped the driver promptly.

When we opened the pizza, we basically got a cheese pizza without red sauce and our garlic cheese bread was simple bread with cheap half melted cheese on it. There wasn’t garlic on either item and it was advertised to have it on both. Also Mind you, a regular cheese pizza for the same size cost $5 less... basically a 12 year old could have made this basic over-priced questionable food.

When we called back to explain what we received, the person who answered tried to tell us that that the garlic and oregano was in the crust of the pizza (not advertised this way at all) and there was no sign of that either. They also tried to tell us that the garlic bread did not have fresh garlic on it but had a garlic butter on it (still not advertised this way) — but again, there was no sign of any garlic flavor on this bread whatsoever. We were then transferred to the manager who attempted to tell us that they have never had a complaint about the garlic bread and when I explained that was likely untrue, he told me they never had any issues.

I asked for a refund and they wanted to send a driver back 40 minutes to pick up the food so they could refund us and would not offer any other solution. It was already midnight at this point and that seemed ridiculous so we left it alone. Especially after the manager said “you’re not from here so you don’t know, but this is how we do things”.

Curious enough, the reviews for this place that I found and the reviews for this place that my boyfriend found after this situation, were extremely different. On my phone google said this was a 5 star place as “New York Pizza and Grill Kabob” - on my boyfriends phone, google said 3.6 stars as “New York Pizza DC” - same address same company under two profiles to hide their bad reviews.

The worst reviews included wrong orders, half eaten pizzas, awful customers service and discussing food - this matches our experience. Do not let any highly rated reviews fool you - these are likely employees or friends so they will continue to get business. Take a look at the photos of the reviews as well. This place is unbelievably ignorant and overpriced.

Also, if you do find the negative reviews we found, be sure to read the responses from the manager/employees arguing back and blaming the customers, claiming they never have complaints or issues, and most importantly - contradicting themselves and making absolutely no sense.

DO NOT ORDER OR EAT FROM HERE. You will be disappointed, not be refunded, and no consequences will come to this shop.