Rita's Italian Ice & Frozen Custard — Restaurant in Washington

This review is strictly on customer service. If you do not spend your money based on the warmth and positive attitude of the employee's, than this will not interest you.

Honestly, I would give this location NO STARS if I could. Yes, they have some of the most delicious mouth watering custard you will ever taste but it all taste like SHHHHHH after the bad taste that was left in my mouth.

Yesterday evening, I called to inquire what flavor of ice they had. Of course a general question, that I know is annoying. But hey, people ask me annoying questions all the time at work, I don't get to dismiss them. The woman on the phone (did not get her name) proceeds to ask me if I had access to review the flavors online. Already annoyed by her response, I kindly informed her no that my smart phone just isn't that smart.

Thinking a corny joke would break the ice for two minutes she goes back and forth with me on how she has a long list of flavors and a long line. Immediately, I was thrown off. So you had enough time to answer, ask me a question and tell me no? I proceed to state that in that time she could have read off half of the flavors by now. WE ALL KNOW Rita's never has more than 13 dangon flavors on a weekday. (Yes, I go that much to know)

As an avid customer, I automatically respond to her inconsideration with the following inquiry. 'Do you not want our business' and she condescendingly stated 'I have business'. Those words were like a slap in the face. I WOULD NEVERRRRRRR EVERRRR EVERRRRR spend my time, money, patience or energy at this location. Even if I'm in the area, I would drive my happy tail to Laurel! Who is open all year round, now thats business!

First off, as a franchise you should pride yourself on being different. Especially when Rita's is not cheap for a little cup of Ice. Do yourself a favor, drive past this location and hit up Baskin Robbins. They have A LONGER list of flavors and I spent the same amount for a Large Rita's Ice for a pint. What more can a...

Too hot to go out but feeling like the taste of one of my favorite summer cool treats, I decided to order it off DoorDash. Truly disappointed when I pulled my bag off the door knob and saw that the bottom of the bag was wet. Opened my bag to find my Blendinis tipped over and open, plus no napkins or spoons in the bag as requested. I decided to call to see if the manager was available (rather than simply posting a bad review & before reaching out to DoorDash to complain). After just a couple rings, my call was professionally answered by Angela, the manager. I explained the situation, and that I just wanted for management to be aware even though I was very disappointed. Angela immediately apologized, confirmed my order and had my order personally redelivered. My bag of Blendinis was given to me in hand, properly packaged, including napkins and spoons! I called with no expectation, other than to eat what was left in the cup and make management aware of the mistake. She resolved my issue like a ROCKSTAR! True leadership, and a beacon small business in the city. The new freshly packaged Blendinis were absolutely DELICIOUS! And she added a complementary Oreo ice cream sandwich. Now that’s exceptional...

Been coming here since they first opened. Service was better years ago. Horrible service with young woman where you pick up order. ( included lge milk shake). Asked for ice cream in a cup/w/ lid and cone in a bag. Got cup w/ cone already in ice cream no lid. Asked for bag and napkins. Given 2 little napkins begrudgingly. Asked for more napkins to wrap up cone that should have come wrapped in the first place. The woman said no more napkins. I said I need to wrap cone then she put 1 on the wet counter and slammed the window. Note to Black female owner—need a lot more customer service training and simple common courtesy manners. The 2 items purchased were almost $15. Needless to say I won’t be back to...