The Pretzel Bakery — Restaurant in Washington

Paid for a pretzel, but got served discrimination

Not only are the facilities here disgusting with every single table dirty and the floor covered in food, but staff behavior is also equally as gross at the Pretzel Bakery. My partner is a disabled female military veteran and was accused by staff of having a ‘fake’ service dog and asked to leave. My partner rightly refused to leave and informed the staff that the dog was properly identified with a service animal vest, professionally trained, and that she and her service animal were protected under the American’s with Disabilities Act (ADA). My partner’s dog is a trained PTSD service animal and was always under the full control of my partner. Her dog sat quietly at her feet the entire time, even when the staff rushed up aggressively to accost my partner.

On its website, Pretzel Bakery states “At The Pretzel Bakery, happy food memories fuel everything we do.” After leaving the Pretzel Bakery we only have unhappy memories of blatant discrimination. The staff needs to do better. Not all disabilities are physical or can be seen. My partner was judged unfairly and deserves better.

Management needs to take steps to educate their staff about the rights of individuals with disabilities. Refusing public access to a person with a disability is in violation of the ADA and can be the basis for legal action. Until the staff can be properly trained to understand the ADA and maintain health codes in the eating areas, I cannot recommend this...

Sometimes you choose a great place. And other times, well, I don't want to get emotional, but the place damn well chooses you.

I arrived on a sunny December afternoon. Coincidence?

Before I could order I noticed the rare and strikingly handsome hat on the proprietor. I was wearing the same one. Coincidence?

His name is Sean, btw, the anglicized version of my name. Coincidence?

Wife and I ordered 8 badass pretzels. If you ever thought of how the perfect pretzel should taste, these probably taste better than your limited imaginations.

Wife and I ate a few and headed back to Georgetown. Stuck in traffic, and couldn't help ourselves (from pretzels bozo!) we inhaled the rest....

For a place that has "pretzel" in its name, you would think they would deliver a more memorable pretzel. We bought 3 for $8(2 Original Salted and 1 Sweet Cinnamon), a can of pop, and an Iced Coffee. Whether you are dining in or not, they put it all in a bag. Together. So, the glaze on the sweet pretzel got all over and stuck to the wax paper they wrapped it in. It was an absolute mess trying to eat it. The Original ones were so bland and quite the disappointment...they need more salt on top! They're not worth the calories honestly. It was $15 spent that I would not...