Nardelli's Grinder Shoppe — Restaurant in Waterbury

My wife and I ate at Nardelli's almost every day back in the '00's. We worked right up the the street and Nardellis always filled us up with hearty food. The prosciutto grinders were stuffed so full we would buy one, pull out the meat and use it as cold cuts because it was cheaper than buying prosciutto at a deli. The turtle cheesecake is the best I've ever had. The caprese salad, the antipasto....and oh the chicken cutlets covered in marinara! So we were traveling through Connecticut recently and had to go out of our way for some Nardelli's. You guys have really lost a step. Nardelli's used to be gourmet, it used to be top shelf. We walked in to some dippy looking kids who wreaked of cigarettes running the place, the selection was nothing like I remember and the food just wasn't as good. My daughter(who had never been to a Nardellis) was thoroughly unimpressed. We all agreed it was no better than a Jersey Whoever or a Subway. I'll give you four stars because of how things were back in the day...when things were cool. Seriously though, you guys have really...

am a customer of Nardelli’s, whether it’s an Oxford, Southbury, or Waterbury. Never had a bad experience with any one of these locations. But I just called the Waterbury location at 7:50 to order a grinder and I am literally 3.7 miles away and they basically told me no! To order it from the Southbury location, they were more concerned with leaving on time then taking my order. I have been in this type of business before and when a customer wants to purchase whatever it might be you take the order. I will never dark in this doorway ever again. It just goes to show you that the employees of the Waterberry Nardelli’s put themselves first before the customer....

I just stopped here after going to the Y and swimming for quite a while. As I was getting closer I realized I hadn’t eaten all day and I could feel my blood sugar starting to tank so these guys were the closest stop. The food was great but the thing that has made me now a loyal customer was that they could tell I was not doing great, they had me sit down and gave me something to hold me over until my order was done. That simple gesture might have taken an extra 30 seconds of their time but it made all the difference in the world! Heads up to all business owners, that’s the kind of behavior that will keep you in business and successful! Go...