Subway — Restaurant in Waterbury

Today I went in to get a sandwich. There were people enjoying their meals in the lobby and a young man filling an Internet order and another young man prepping food. I literally stood there for about 10 minutes and the young man taking his time filling the Internet order told me to please wait he even took bread out of the oven went back to the Internet order. The other man kept prepping steak dishes for future sandwiches and no one took care of me. I went in to get a sandwich. There were people enjoying their meals in the lobby and a young man filling a Internet order and another young man prepping food. I literally stood there for about 10 minutes and the young man taking his time filling the Internet order told me to please wait. He even took bread out of the oven went back to the Internet order. The other man kept prepping steak dishes for future sandwiches and no one took care of me then I finally said well I guess I’ll leave because you don’t have time to serve me now he didn’t even lift his head up from what he was doing and he said OK sorry. Then I turned around to go find out who the manager was because I wanted to make a complaint, and then the young man prepping the steak and decided he was going to then pay attention to me and I said no thank you that’s not the type of service that I deserve. I work in the service industry, and I understand that the customer should be serviced when they walk in the door. I don’t see why I had to wait 10 minutes and no one would take care of me. Poor...

Do not come to this location. The owner is extremely rude and disrespectful. I came through the drive through to be ignored I came inside seen a young lady working by herself. I also noticed an older lady in front of me who was counting change. I wanted to help her by giving her a coupon in which she can purchase the 12 inch sandwich for $6 instead of paying full price of $14 ...the owner rudely said we're not doing this because he had set it as cash. I still proceeded to give her the coupon for next time. When it was my turn to pay he had this mean face and said to me to never do that I replied why is it that's he is always being rude to customers ... I will not be going to this location anymore I can make way more better sandwiches at home .. fresh meat fresh vegetables with clean hands...keep up the nasty attitude your business will be shutting down ...no wonder there's never a line or customers eating in...be respectful to...

Ordered online for delivery and didn't get my entire order. I have been blowing up their phone for an hour and they don't answer. To add insult to injury, the driver they sent left my food outside on the steps instead of inside the porch like I asked. This is my second terrible Subway experience in a row and I guarantee it's the last. How hard should it be to not only get what you paid for, but to have someone pick up the phone?

Edit to add that good old Steve (the owner) responded to both my online contact form and survey by putting the blame on the delivery/driver service (through the app, so I could not reply) and told me "you get what you get" without ever making any offer to make this right. I paid in full for an order that I did NOT "get" in full, so, Steve, since I placed the order through the Subway website, this is all on you and the fact that you just don't care...